I would like to comment on the superior customer service I received.  My husband bought me a Honda from your store at the end of summer this year.  We noticed that the vehicle was leaking fluid of some kind.  Without going into the complete story, I just want to say that one of your sales managers and your service advisor where the most curteous, understanding, good listeners, polite and knowledgable people I had the pleasure to deal with.
I asked them for their buisness cards and to my dismay I have mis-placed them.  The sales manager was a young man (possibly spanish) and the service man may have been Mr Islip??.  Please research who these 2 men where and commend them.
I was hesitant to buy a vehicle from a store that was not closer to my home (service issues) but now when my husband is ready to buy another vehicle for himself, it will be at your store!!! I am a VERY happy customer and will tell all my friends.

Dottie

Hello, I wrote to you the other day regarding a friend of mine who was having difficulty regarding his “Certified” Honda Accord.

My friend told me that Honda Seekonk contacted him the other day regarding his situation, apologized and asked that he bring his Honda in so that they could perform the necessary repairs – which he did yesterday.

As you and I know, this individual was not treated fairly, but that in itself doesn’t mean that Herb Chambers would make this right. So the fact that you took action to make this “right” I would like to say “Thank You”. I know my friend is grateful as well and I am at least hopeful that he can be treated more fairly in the future when bringing his car to your dealership for future service needs. Again, thanks!

Bill

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Monday, July 26, 2010

Friend of mine was looking for a used Honda Accord “Certified” he looked at the Seekonk dealership but left not able to agree on the price of a vehicle. I was passing your Honda dealership in Westborough and saw a “Certified” used Accord that looked good and seemed to be price right. I suggested to my friend that he should give your dealership another chance and go with me to look at this vehicle even though this location is much farther away (he lives in North Providence, RI). The salesman at the Westborough dealership was willing to work with my friend on this car and my friend did in fact buy it from your Westborough dealership. During this process the question of honoring any warranty work would be covered by any of your Honda dealerships. So now a couple of months go bye (about 4,000 miles) and he is enjoying his Honda Accord however he hears a noise when braking and decides to bring it to your dealership in Seekonk, which is about a mile from where we work. They tell him the vehicle needs rear brakes and rotors – he asks about the warranty – they say it is not covered – however, when buying this “Certified” vehicle he was told that this vehicle had at least 50% or more life on the brake components. My friend does not drive fast, aggressive or in any other way that would cause his brakes to wear out at 4,000 miles. That is not in my opinion the No. 1 problem – the problem is the service department at Seekonk. They told him they couldn’t help him because he didn’t buy the car from them??? He bought a “Certified” Honda from one of your Honda dealerships and they are unable to help him. He calls back to your Westborough dealership and the person there tells my friend to have the Seekonk service department call him for verification etc. so Seekonk can do the work on his car. He then calls Seekonk and they tell my friend they will not call Westborough, have Westborough call them – completely blowing him off. My friend is not an aggressive consumer and does not wish to cause anyone any discomfort however he is not in a position to pay for new brakes this soon after buying a “newer” car, one that was sold as “Certified” and sold for more money than a comparable non-certified vehicle.

This is no way to treat a customer – he did buy a car from Herb Chambers, in my view this behavior wouldn’t even be acceptable if it was about an individual who bought a car not from your dealership.

This person deserves to be treated with respect – he’s not looking for something for free. When the warranty period is over for his car wouldn’t you want him to still bring his car to Herb Chambers for service – service that he would be paying for over numerous years to come?

my wife and i just purchased two hondas from your seekonk location,
a 2010 civic ex and a crv ex.  i would like to thank the staff for a
courteous friendly efficient buying experience.  we have purchased seven
honda over the years but since 2008 this our forth.  a special thanks to
maged aboudib our sales rep for always keeping in contact with us, being
friendly, and not putting pressure on us to make a decision.  i  talked
numerous times with maged for we were  unsure about what we wanted. he was
patient and my wife and i agreed on the civic and crv and  are both very
pleased with our decision and very pleased with herb chambers dealership.
we will be back !  andrew

Well Herb, its been almost 3 weeks since I walked into your Seekonk
location.
Buying a car has not been fun for me over the years.  I have bought a number
of cars and have been lied  to and cheated by the best of them.
When I met Noah Gardner, he was new at sales and was very nice, polite,
professional, and courteous.  He anwserd all my questions but if there was
some thing he did not know he told me the truth ( what a concept ) then made
a call and found the correct anwser.  Being a service technician for Copy
Products, ACOPY, IKON for over 29 years I know how important it is to make
the customer feel like they are special. Your salesman made me feel special.
That’s why I bought the Honda 2010 ODYSSEY.  Noah Gardner  has also called
to follow up and see how I was doing…that’s great service.  Thank you,
Noah, and the rest of the Seekonk team for changing my image of car salemen
and for making this a positive experience.
Thank You
Peter

Mr. Chambers
To start off my wife and i went to succuci honda to purchase two cars. My
wife had her mind set on a vehicle a 2010 honda pilot touring edition w/nav
and rear dvd. Long story short succuci lied to her and try to push her into
a different type of vehicle becuase he told us that noone would be able to
deliever that vehicle. We decided to go to Herb Chambers of seakonk. Thank
the good lord we did. We got there and immediatly Bruce Stien took care of
us. He had us in her car in no time. Never did he push us in a different
direction. We have been back to herb chambers for all maintenance and have
sent our neighbors and friends to your dealership. The feeling that bruce
gives you there is of family. I truely believe he has to be the greatest
sales man I have ever had to deal with. Dealing with him was more
pleasurable than it was a pain, an experence i have never had car shopping.
Your service department there is second to none. Absolutly phenomial.
Everyime we go they remember us, ask us about our girls and just treat us
like family. We will forever be loyal to Herb Chambers due to the service we
have been given at your dealership. There is much more to the story but
thanks to Herb Chambers of Seakonk it ends HAPPY!!! Thank you Sir.
v/r
James
Others that were great to us was the general sales manager i cant remember
his lastname robert (Bob) great guy.

Dear Herb, just sending you this email wanting to let you know how
happy I am and what a wonderful experiance I had purchasing my new car. I
did do some shopping around and Herb Chambers was the best by far in
customer service.   My salesman Michael Rebola was fantastic and really did
everything to make it work for me.  Everyone else that I came in contact
with at the dealership was also great!  I will never go anywhere else. And I
will tell eveyone that I know to go to Herb Chambers.
Happy Holidays and God Bless!!!!
Sincerely,
Gina

I would like to thank your dealership for having such a wonderful
service Dept.  On Monday the 12th 2009,  I had a problem with my honda
accord.  I called and Mr. Tim Islip told me to come right in, I was greeted
by him and Anthony Zelano.  They were very kind and helpful and made it a
pleasure to come to your dealership.  They looked at my car and showed me
that I had made a mistake starting my car, they took me right away and all I
can say is with the service that you people give I would never buy a car
anywhere else.  And always send my friends and family to you, because you
have such great, caring employee’s.  Please give them a thank you from me.
Joe

Buying a car at a dealership is only 50% of the deal. On 9/13/09 we saw the other half, we met with Mr. Tim Islip,He proved to us by being so kind and helpful that you do have the other 50%. We left there very happy because of him and now we would be glad to buy all our car’s there and let our friends and relatives know what a great dealership you have.

Hello. I am writing this email to formally commend one of the service
advisors of Herb Chambers Honda (185 Taunton Avenue, Seekonk, Ma. 02771). I
purchased a Honda Odyssey Touring minivan from Herb Chambers about 18 months
ago for my wife. The vehicle itself has been a very good investment and my
family uses it every day. About four months ago the minivan was hit in the
back bumper and one of the sensors crushed. Mr. Paul Giampapa spoke with my
wife and I regarding the repair. Mr. Giampapa went above and beyond during
all aspects of the maintenance/repair evolution. I am very impressed with
his professionalism and customer dedication. I will recommend Herb Chambers
Service department and Hondas in general because of employees like this.
Sincerely,
Samuel