Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 2, 2009

Great service in service department particularly from Erio Perez

ellen

July 20, 2009

Dear Herb, I just had to let you know of my experience with one of
your employees named Robert Hall. I have been very fortunate to have him in
my life in dealing with my new Honda Accord coupe. I have needed his help
a couple of times and he was right there for me. This last time July 16 I
had my oiled changed first thing in the morning and I told him that I am
currently taking care of a dying person and I need to leave here as soon as
possible as the family was covering for me. He reassured me that I would be
a priority since it was urgent. He, as usual with his patient personality
and professionalism got it done. I think he is a gem not only to me but to
many others. Your company is luck to have him and so am I. Thank you
Robert… Petra

June 24, 2009

HI,
I bought a used vw from Barry @ your Boston, Com Ave location two weeks ago
and I’m writing to let you know that both Barry and Kevin the sales manager
were great. We needed a 4th car for our teens to drive for just the next
year and a half (before college) and I had gone in to test drive a civic
thinking we’d lease. I told Barry my budget and they had just got a
beautiful, low mileage vw Cabrio in. It’s perfect for our needs and because
the service was so great I’ll definitely purchase my next vehicle from Herb
Chambers. King made the paperwork easy and all in all I can’t tell you how
nice it was to buy from a dealership where everyone was so laid back.
Thanks again,
Suzane

Story:
I went in to Honda of Boston just to look around & ask some questions about Civics. James Aiello was more than helpful. He was very patient with me, & answered all my questions concerning the car I was interested in. He was very knowledgeable, and personable. I was so thrilled with my experience, that I ended up buying a Civic! I am very happy with my purchase. And feel very confident that this car will suit my lifestyle. Lots of kudos to Mr. Aiello for helping me out. Thank you again, Nina