Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 28, 2009

Hi!

I’m a new customer to Herb Chambers Honda in Boston, and so far I’ve been
impressed by everyone I’ve met.  Both Kathie Smith and Howie Reske met my
pricing needs and got me the car I wanted in the color I wanted.  Kathie in
particular was an outstanding sales person, knowledgable, patient, and
engaging.  Both were friendly, professional, and kept their cool, even when
I got cold feet.  They made sure to listen to my needs, deftly handled a
rather difficult situation, and in the end made the sale without any
pressure.  These are great qualities, the last one especially, given today’s
economy.

Thank you for the great experience!

Sincerely,

Ed

11/30/09

I wanted to write and tell you what a great experience I had working with the Honda of Boston.From the time I called and got a wonderful, helpful women on the phone Anastassia Curry she set the start of a good buying experience. She made sure the car I was looking at was brought over from Charlestown and was there when I arrived. She set me up with Ed Hohmann and there was know pressure what so ever. Being a single women in her 40’s going to look for a car myself was made so easy for him. He took me out for a test drive and he did pressure me at all. He said he was hear to help me buy my CRV not just to sell it to me. So I brougt it 2 weeks ago and I love it so much!!!
When I went to pick it up I meet Michael in service. What a great guy! Purchased the mat for the way back and he quickly went out and put it in for me. Went back this past Friday and got the winter mats and he did the same thing. The way I saw him interact with other customers he has great customer service skills. I told him I mcuh I loved my CRV exl and he ran in and go my the sticker “I love my Honda”. I was recommand to you by word of mouth and I will differently pass my great experiece I had with these 3 great people on to others. By the way, this is my visit Honda. I have always driven Volkswagons. Now I happy to say I made the right decision choosing Honda of Boston and my CRV EX.
Thank you so much,
Kathy

10/19/09

This is a story that begins badly but has a very happy ending. Two weeks ago my husband and I went into Herb Chambers Honda in Boston with every intention of walking out with a leased 2009 CR-V.  After a series of employee mistakes/unprofessional behavior we left vowing never to return.  That day I wrote an email to Herb (Talk to Herb) just to blow off steam but never actually expecting a response.  Then the General Manager, Howie Reske, called me and said “Thank-you for taking the time to write and I apologize for your bad experience. What can we do to bring you back to Herb Chambers.” I didn’t think there was much he could do. After listening to my story he said if “I offer you this… would that get you back and leave you with a good feeling about Herb Chambers Honda?” Well, he won me over and we came back and leased our car there. An apology is powerful thing and for him to reach out to try to win back a customer is remarkable.  You are lucky to have such an amazing G.M. We are telling everyone we know about the GREAT experience we had at Herb Chambers Honda rather than the bad one. And that is all because of Howie Reske.

 Thank-you.  Cissy

______________________________________________________________________

10/4/09

I went in today to lease a Honda CR-V.  My husband had been in the day before.  He was the only person in the showroom. Not one person at the sales desk asked if they could help him. Finally a young woman (Jasmin Brown) came out from a different area and was very helpful, so much so that we returned today for me to test drive a car.  We asked for Jasmin but she turned us over to Steve. (Apparently she does internet sales). Anyway Steve showed us 2 cars. We were VERY interested but he kept going back to his manager to get us the right price. We were very firm about our price and said so. Finally we got tired of playing this game and went to the front desk and said to the manager our price. He said to Steve (not us, never even looked at us nor introduced himself) that he couldn’t do that price.  So we left.  Not a great way to do business, Herb.  We came in to go home with a car and we left with nothing but a very bad taste and will not return.

September 30, 2009

I would like to compliment your dealership on their excellent
rapport with the customer.  I am 65 and bought many cars over the years and
always hated it because of the hassle the salesmen present to the customers.

Giovanni Tosti  at the Mini dealership on Commonwealth Avenue talked me into
a Honda.  I had been tryiing out  several cars and I asked him for advice
and he told me that an Accord would meet my needs. He brought me to your
Honda dealership next door and  introduced me to Keith Banks-Obanor.  They
were so nice to me and listened to what I wanted. He was the most gracious
salesman that I have ever met and gave me everything that I wanted in a car
in my price range.  I am very impressed with your dealership from the sales
people to the finance person and everyone in between.  I love my new Honda
Accord and will tell all my friends to go there for their next car. 

Sincerely,
Jane

September 4, 2009

just purchased a new honda civic and am thoroughly satisfied with
both the vehicle and the service. i must admit i was at another dealership
but actually walked out.

michae

September 2, 2009

Great service in service department particularly from Erio Perez

ellen

July 20, 2009

Dear Herb, I just had to let you know of my experience with one of
your employees named Robert Hall. I have been very fortunate to have him in
my life in dealing with my new Honda Accord coupe. I have needed his help
a couple of times and he was right there for me. This last time July 16 I
had my oiled changed first thing in the morning and I told him that I am
currently taking care of a dying person and I need to leave here as soon as
possible as the family was covering for me. He reassured me that I would be
a priority since it was urgent. He, as usual with his patient personality
and professionalism got it done. I think he is a gem not only to me but to
many others. Your company is luck to have him and so am I. Thank you
Robert… Petra

June 24, 2009

HI,
I bought a used vw from Barry @ your Boston, Com Ave location two weeks ago
and I’m writing to let you know that both Barry and Kevin the sales manager
were great. We needed a 4th car for our teens to drive for just the next
year and a half (before college) and I had gone in to test drive a civic
thinking we’d lease. I told Barry my budget and they had just got a
beautiful, low mileage vw Cabrio in. It’s perfect for our needs and because
the service was so great I’ll definitely purchase my next vehicle from Herb
Chambers. King made the paperwork easy and all in all I can’t tell you how
nice it was to buy from a dealership where everyone was so laid back.
Thanks again,
Suzane

Story:
I went in to Honda of Boston just to look around & ask some questions about Civics. James Aiello was more than helpful. He was very patient with me, & answered all my questions concerning the car I was interested in. He was very knowledgeable, and personable. I was so thrilled with my experience, that I ended up buying a Civic! I am very happy with my purchase. And feel very confident that this car will suit my lifestyle. Lots of kudos to Mr. Aiello for helping me out. Thank you again, Nina