Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 26, 2010

To whom it may concern,

I wanted to take a moment and send along my compliments to your company. The reason for this correspondence is that I came away from Herb Chambers Honda last week feeling as if true old fashioned customer service still existed in the world. I can?t recall the last time I felt so well served in any place of business.

Last week I came to your Boston Honda store interested in purchasing a 2010 Honda Accord Coupe, which would be my 7th Honda, 4th from Herb Chambers. I was greeted by Kathy Smith and she refused to give up on finding the car that fit me best.

After a short time trying to match me into a car of my liking, I walked away very pleased with my experience dealing with Kathy for the third time.

I want you to know that I have repeated this story numerous times in the past week. There is no neighbor on the cape nor friend I have not told of your companies? kindness. I found Kathy to be not only professional, but personable and kind. It meant a lot to me,  because I was very excited to get a new Honda. When friends or family are in the market for a new car you can be sure I will recommend them coming to your place of business.
As for Ms. Smith, she is extremely capable in dealing with the public.  Having spent the past 5 years working with the public in Sales, I recognize and appreciate her excellence in this field. She is a credit to Herb Chambers and I thank her for her patience, perseverance and personality.

Sincerely,

Kevin

7/9/10

I recently purchased a used 2008 Toyota Highlander and the service and buying experience was outstanding from Herb Chambers Honda of Boston.  Howie Reske’s Team (James Aiello and Dana Dattilo)made you feel very special and they didn’t put pressure on you to buy the car. The car buying experience was wonderful and I am very, very happy with my purchase!! 

I will now recommend all my family and friends to Herb Chambers Honda of Boston.  Keep up the Fantastic Work!!

Thanks,
Steve

06/14/10

Hi,

I just wanted to take a moment to tell you about the pleasure I had in
meeting Mike and Keith, and the finance manager at Herb Chambers Honda -
Boston. Everyone I met and spoke with at this dealership were all extremely
friendly and helpful, which made it the best experience I ever had when
purchasing a vehicle. Keith Banks, Mike, and the finance manager are
absolutely wonderful and now that I met them, I cannot imagine buying a car
from anywhere else. I intend to keep my business exclusively with them.
Thank you so much for your time.

Sincerely,

Kimberly

3/14/10

I leased a Honda Accord through Herb Chambers Boston and I am 100%
satisfied with the service I recieved. My sales rep Keith is a friendly
enthusiastic hard working man who made my purchase smooth and enjoyable.
Thanks again!

December 28, 2009

Hi!

I’m a new customer to Herb Chambers Honda in Boston, and so far I’ve been
impressed by everyone I’ve met.  Both Kathie Smith and Howie Reske met my
pricing needs and got me the car I wanted in the color I wanted.  Kathie in
particular was an outstanding sales person, knowledgable, patient, and
engaging.  Both were friendly, professional, and kept their cool, even when
I got cold feet.  They made sure to listen to my needs, deftly handled a
rather difficult situation, and in the end made the sale without any
pressure.  These are great qualities, the last one especially, given today’s
economy.

Thank you for the great experience!

Sincerely,

Ed

11/30/09

I wanted to write and tell you what a great experience I had working with the Honda of Boston.From the time I called and got a wonderful, helpful women on the phone Anastassia Curry she set the start of a good buying experience. She made sure the car I was looking at was brought over from Charlestown and was there when I arrived. She set me up with Ed Hohmann and there was know pressure what so ever. Being a single women in her 40’s going to look for a car myself was made so easy for him. He took me out for a test drive and he did pressure me at all. He said he was hear to help me buy my CRV not just to sell it to me. So I brougt it 2 weeks ago and I love it so much!!!
When I went to pick it up I meet Michael in service. What a great guy! Purchased the mat for the way back and he quickly went out and put it in for me. Went back this past Friday and got the winter mats and he did the same thing. The way I saw him interact with other customers he has great customer service skills. I told him I mcuh I loved my CRV exl and he ran in and go my the sticker “I love my Honda”. I was recommand to you by word of mouth and I will differently pass my great experiece I had with these 3 great people on to others. By the way, this is my visit Honda. I have always driven Volkswagons. Now I happy to say I made the right decision choosing Honda of Boston and my CRV EX.
Thank you so much,
Kathy

10/19/09

This is a story that begins badly but has a very happy ending. Two weeks ago my husband and I went into Herb Chambers Honda in Boston with every intention of walking out with a leased 2009 CR-V.  After a series of employee mistakes/unprofessional behavior we left vowing never to return.  That day I wrote an email to Herb (Talk to Herb) just to blow off steam but never actually expecting a response.  Then the General Manager, Howie Reske, called me and said “Thank-you for taking the time to write and I apologize for your bad experience. What can we do to bring you back to Herb Chambers.” I didn’t think there was much he could do. After listening to my story he said if “I offer you this… would that get you back and leave you with a good feeling about Herb Chambers Honda?” Well, he won me over and we came back and leased our car there. An apology is powerful thing and for him to reach out to try to win back a customer is remarkable.  You are lucky to have such an amazing G.M. We are telling everyone we know about the GREAT experience we had at Herb Chambers Honda rather than the bad one. And that is all because of Howie Reske.

 Thank-you.  Cissy

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10/4/09

I went in today to lease a Honda CR-V.  My husband had been in the day before.  He was the only person in the showroom. Not one person at the sales desk asked if they could help him. Finally a young woman (Jasmin Brown) came out from a different area and was very helpful, so much so that we returned today for me to test drive a car.  We asked for Jasmin but she turned us over to Steve. (Apparently she does internet sales). Anyway Steve showed us 2 cars. We were VERY interested but he kept going back to his manager to get us the right price. We were very firm about our price and said so. Finally we got tired of playing this game and went to the front desk and said to the manager our price. He said to Steve (not us, never even looked at us nor introduced himself) that he couldn’t do that price.  So we left.  Not a great way to do business, Herb.  We came in to go home with a car and we left with nothing but a very bad taste and will not return.

September 30, 2009

I would like to compliment your dealership on their excellent
rapport with the customer.  I am 65 and bought many cars over the years and
always hated it because of the hassle the salesmen present to the customers.

Giovanni Tosti  at the Mini dealership on Commonwealth Avenue talked me into
a Honda.  I had been tryiing out  several cars and I asked him for advice
and he told me that an Accord would meet my needs. He brought me to your
Honda dealership next door and  introduced me to Keith Banks-Obanor.  They
were so nice to me and listened to what I wanted. He was the most gracious
salesman that I have ever met and gave me everything that I wanted in a car
in my price range.  I am very impressed with your dealership from the sales
people to the finance person and everyone in between.  I love my new Honda
Accord and will tell all my friends to go there for their next car. 

Sincerely,
Jane

September 4, 2009

just purchased a new honda civic and am thoroughly satisfied with
both the vehicle and the service. i must admit i was at another dealership
but actually walked out.

michae

September 2, 2009

Great service in service department particularly from Erio Perez

ellen