Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thanks to Dan B. for putting together the sale of my new Toyota Sequoia.He truley cares and helped me understand numbers that were making me frustrated.His involvement was above and beyond and shows the commitment of Herb Chambers employees.Also thanks to Alex and Ash outstanding in putting this deal together from my 10:00am phone call with Dan to arriving at 12 noon to do the numbers with Alex to the completion and pick up the same day at 5:00pm with Ash we had a difficult beginning and a excellant outcome.My wife is considering a 4×4 Highlander and look forward to again doing business with this  dealership.
Sincerly,
Joe

11/12/08

Dear Mr. Chambers:

Worcester State College has just leased a 2008 Toyota Highlander with Herb Chambers Toyota of Auburn dealership and I must take the time to report on the level of customer service received from this dealership.

I found Mr. Steve Wilbur to be most helpful throughout the entire process – even while on vacation!  He was courteous and professional at all times.  I highly recommend Herb Chambers Mid-State Toyota dealership.

Regards,

Louise