Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 20, 2009

I have a 2007 Chevy HHR which I love. I had some warning lights on my instrument panel. I went to the Danvers Service Dept. and was helped by John Adams “Jack”.
My car ended up having serious problems and was at the shop almost a month. Jack kept in constant contact with me letting me know what was happening. On one occasion, when I stopped by the shop, he even showed me my engine which had been removed and showed me in detail what was being done.
He offered me the use of a rental which I ultimately used for a week while we were waiting for the delivery of a new head.
Bottom line: Jack was really great during a difficult situation. Herb Chambers should be proud to have Service Mgrs like Jack on the payroll.