Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tue, Apr 19, 2011

Dear Herb,
It has been a few months since I purchased a fourth car from a Herb Chambers dealership, and it seemed about time to send a note to you. The first ‘Herb’ experience was with James Bulger, with whom we ultimately purchased three vehicles when he was selling at your Honda dealership and pleased to see he is now general manager at your Infiniti. As he was so fabulous, when I decided to buy a Mercedes-Benz, it seemed logical to try ‘Herb’ again and it turned out to be another great experience.

After visits to all three of your Mercedes dealerships, the folks at Mercedes-Benz of Natick won me over almost immediately. There is a positive energy here that pervades the entire dealership, from the salesmen to management, finance and service.  The atmosphere was congenial, respectful and attention to detail never waivered. Having revisited the dealership over the past few months, it has given me the opportunity to see this is a constant.  Kudos to pulling this off amongst the dust and interruption of building renovations, showing it truly is the people who make the experience.

I also work in a commission based sales business and was thoroughly impressed with the teamwork
and cooperativeness between the salesmen in an otherwise individual business. Throughout the transaction not only did my salesman work with me but every level of management checked in to make sure I was happy. I was always greeted by name, the door was always opened for me and everyone seems to be smiling there. The entire process was professional, seamless and first class all the way.

For me the purchase of my car doesn’t end with the paperwork. It more importantly includes the years to come of service visits and if these people seem to enjoy working together so much, that’s where I want to spend my time. Thanks, Herb, and keep doing what you’re doing. Management is doing something right in Natick, because if there was ever a business model to copy this group of people is it!

Every member of your company was exceptional and I must point out those directly involved:
I purchased a CPO vehicle with Robert Hampton, Financed with Jamie McCracken , asked far too many questions of Wagnar Rosa  in service and George Warnock, General Sales Manager, both who patiently and happily answered every one and in no small part the biggest credit must be given to CPO Sales Manager Aidan Power, whose integrity, sincerity, constant follow up and product knowledge made this transaction the best vehicle purchase situation for me. His exceptional rapport with fellow management, sales staff and service is outstanding. Clearly he is an invaluable asset to your organization.

Sure to be referring my friends in the future,

Maureen

Thursday, March 17, 2011

I recently have purchsed a certified prewoned C Class from your
Natick dealership and I would have to say that my expereince was beyond
exceptional. This was was first car ever that I purchased and I could not
thank my sale person enough. JC Cabanos was very helpful from helping me
through my financial application to the delivery of my car. JC went above
and beyond accomodating all my questions and calming my apprehensions
considering this was my first experience to go through purchasing a car.
Thanks a lot !!!

Monday, January 31, 2011

I just bought my first Mercedes from your dealership in Natick
and I find often times people only complain and I wanted to let you know
what a great experience I had.  Heather Turmenne the salesperson who
helpod me was great! This was the first time I bought a luxury car and
Heather made the process easy – she worked with me and was knowledgeable.
I was very nervous and hesitant about the process and spending that much
money and she was patient with me and made the process easy.  She stayed
late after the store closed to take time in the cold to show me all the
features of my new GLK (which I love!). I thought it would be nice to get
some good feeback and I wanted to share and say thank you!

Best,
Darlene

September 18, 2010

I am in the process of purchasing my 4th Mercedes from Mercedes Benz of Natick, formerly Foreign Motors West. Although I have always, and continue, to deal with Fred Wentzel, I would like to comment on Michael Rowe. I have never come across a more personable and understanding dealer.
As a woman, (not always easy) he treated me with the utmost respect and honesty.
I also own and operate a car business. It is not always easy to please a customer, but we must have confidence in our employees that they will perform at their best. Needless to say … Michael Rowe is an asset to Herb Chambers. I will reccommend him to anyone who may cross my path.
Thank You.
Sincerely,
Joan