Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

My wife & I had a wonderful experience buying a new KIA in Brulington.  Chris Behrendsen was particularly knowledgeable & helpful.  He worked with us to find exactly what we wanted and made sure we were comfortable and happy with all aspects of the car, service agreement, and purchase process.  Alma Nikolla was very kind and helpful as well.  She was very new at the time but eager to be helpful.  I am confident that she will grow into a valued employee.

Hi Mr. Chambers ~ I wanted to let you know what a wonderful team you have at Kia in Burlington.  Jim, Chris, and Billy were amazing!!  We spoke to Jim by phone after having a terrible experience at Quirk Kia and he was true to his word when we walked in the door!  Your staff is caring and above all fair which is what my husband and I were looking for.  We have never shopped at any Herb Chambers stores before but you can bet if we need another vehicle we will be back!!  Thanks to Jim for all of his hard word and dedication.
Cheryl & Gene

Wednesday, January 05, 2011

We had a fantastic experience in purchasing a 2011 Kia Sedona LX.  Derek George was patient, worked around our very busy schedule, got us in exactly the right we wanted, and helped bring it through to purchase.  Our financing experience was easy, helpful, professional and a pleasure with Chris Behrendsen.
He went the extra mile to explain and help us pick all the right additional protection.  I recommend both Derek and Chris highly!

October 27, 2010

Hello..

Just back from purchasing a 2007 Cadillac CTS form your Kia dealership in Burlington.  I couldn’t be more satisfied as to how everything was handled by your staff. Steve, Billy, and Leigh-Anne couldn’t have been more helpful in making this purchase an easy process. They are an excellent example of how a dealership should be run !!!

Best Regards…

Rolf

7/20/10

I have bought several cars during the last 60 years and had even recently some poor experiences.
My dealings with Scott Sundlie, Manager of H.C. KIA in Burlington MA were superbly professional and enjoyable, culminating in the sale of a KIA Soul.
I was willing to pay $500 more tha the amount quoted by your competition sensing high integrity and courtesy for service.

I will not hesitate to recommend Scott and this dealership to my wide circle of professional friends._