Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thu, Mar 17, 2011

This is the most amazing experience I have ever had at a car
dealership. For eight months I have been looking to purchase a used car at
my price range (from 5000 – 10000) and in the model I wanted (Honda Civic
between 2002-2010). I’ve been constantly disappointed by hack dealers who
constantly told me my price range was unrealistic, and that the car I wanted
to get wouldn’t be available through a dealership. That changed when I met
Mehdi Barkouchi at Herb Chambers in Seekonk. He was the first person to tell
me, “I don’t think we have a car in that price range, but let’s go look for
you.”

I found the exact car I wanted almost by accident, a 2005 Honda Civic Hybrid
with 70K miles for the price I wanted, 9970 (195 a month). He was the first
dealer who told me I could drive it to my mechanic (with him in the car of
course) and he did everything to make my mom feel at ease. His easy manner
and honesty changed my opinion from no, I won’t buy the first car I see
today, to “Yes, I think I finally have the fit that makes me happy.”

He was calm and patient (I got a really bad call about a friend who was in a
car accident as I was at the dealership) and didn’t push me to move faster
to complete the sale. I left satisfied with the car I wanted. When I needed
to pick up, the coordinator Matt was very friendly and adjusted his schedule
to accommodate me coming in early. He then reinforced my decision to buy by
taking the time to tell me the right oil for the car and what made it
special.

A week later my O2 censor blew, and I was pretty pissed off. All that good
karma suddenly stopped by a massive bill to a car I just bought? Well
thankfully Scott Brittles kept the feel good train moving forward. He talked
with the mechanic Tim (who was extremely helpful in explaining the situation
to me and patient as well in helping to go over what the repairs entailed)
and got the bill adjusted as under warranty (the part apparently is 10
years, 50000), removing the deductible and keeping me from paying
unnecessarily.

In a week time you guys have gotten a customer for life. My sister is in the
process of replacing her Jetta, and you better believe she has Medhi’s card
and the full story of my experience here. My brother’s 97 Accord hit 250,000
miles a week ago, and you better believe he is getting the same.

Your crew here is fantastic, I have been working retail for 5 years and am
stunned by how positive, helpful and happy everyone who works here seems to
be. You have my sincere thanks for everything you guys and girls have done
for us customers, I only hope I can return the favor in a few years when
it’s time for me to get my next car.

Wednesday, March 09, 2011

We want to commend our salesman, William Krajewski, for leading us
through our purchase so competently. We would definitely recommend your
dealership and William, in particular, to others. William gets our highest
recommendation. He was competent, insightful, charming and thoughtful. He
went the extra mile in every way.
We were also grateful to the young man who oriented us to our car. I believe
that his name was Matt. He turned what could have been a boring presentation
into a helpful and fun orientation to the manuals.

Sandra and Norman

Monday, January 31, 2011

We bought a 2010 Honda Fit about a week ago, and finally got a
chance to take it out and drive it. The snow and lousy weather made us
reluctant to take a brand new car out on to the roads. We are very happy
with the car. We had a very pleasant buying experience at the Seekonk
dealership.  Brian answered all our questions, at the dealership, over the
phone and any e-mail questions we had. If anyone we know mentions
something about buying a car,  we will happily recommend Herb Chambers
Honda of Seekonk and our salesperson Brian to them. This was the best car
buying experience we have ever had.

Robert

October 23, 2010

Dear Herb Chambers,
 I would like to express my thanks for the actions of some employees at the Honda Seekonk dealership. I have purchased multiple vehicles from Herb Chambers Honda over the years. Recently I had an issue with my 2008 Accord, the front driver’s side leather seat was showing unusual wear. The auto was still under warranty so I took it to another geographically closer dealer to correct the problem. I was treated poorly (never even spoke to the service manager who made the decision) and summarily dismissed with the comment that it was normal ‘wear and tear’. I decided to bring it in to H.C. Honda in Seekonk with the intention of trying another brand/dealer for my next purchase if I received the same treatment. While I waited for Sandra Lotero the assistant service manager to assess the leather seat damage I spoke with a new salesperson Michael Boucher about the 2011 Accord Coupe. To better serve me Michael enlisted the aid of veteran salesperson Cliff Stern.
Sandra’s approach  to my issue was very customer friendly, she allowed me to accompany her to the Accord and we discussed the issue. After review she informed me that the  seat should be covered and that she would fill out the paperwork. Subsequently I took a test drive in the 2011 Accord Coupe and decided to purchase it. I would like to commend Cliff for seeing the newbie through the process start to finish which made my experience much smoother.
So to wrap up this communication I would like the General Manager of Herb Chambers Seekonk Scott Birttles to be made aware of the excellant customer service provided by both Cliff and Sandra.
Thank You

Regards

Robert

9/2/10

surprisingly fairly good experience. the no hassle price was fair. i was treated decently.i purchased a 2008 honda crv.very satisfied. my daughter will soon purchase a honda at this dealership. regards, steve.

8/17/10

HI MR CHAMBERS,
 I RECENTLY PURCHASED MY FOURTH HONDA FROM YOUR DEALERSHIP IN SEEKONK MA.I HAVE TO SAY THAT THIS LOCATION HAS CONSISTANTLY PROVIDED SUPERIOR CUSTOMER SERVICE AT ALL LEVELS.  I’VE NEVER SEEN A MORE PROFESSIONALLY RUN OPERATION.
YOU HAVE PEOPLE LIKE RAYMOND GAGLIARDI, THE BUSINESS DEVELOPMENT MANAGER ,WHO HAS ALWAYS GONE WAY ABOVE AND BEYOND TO MAKE SURE THAT I WAS COMPLETELY SATISFIED WITH ALL FOUR CARS I HAVE PURCHASED.OR THE SERVICE MANAGER PETER SLOTA AND HIS STAFF INCLUDING TIM,SANDY AND VICTOR  WHO GO OUT OF THEIR WAY TO HELP OR THE BUSINESS MANAGERS PAUL ZITO AND BILL WHO TAKE A PERSONAL INTEREST IN EVERY CUSTOMER.
I HONESTLY CAN’T THANK THEM ENOUGH FOR THE PERSONALIZED ATTENTION AND 5 STAR CUSTOMER SERVICE I HAVE RECEIVED OVER THE YEARS.IT IS TRULY THE REASON WHY I HAVE REFERRED SO MANY FRIENDS AND FAMILY THERE .
 IN ANY EVENT, THANK YOU AND YOUR STAFF FOR THE TREMENDOUS JOB YOU ALL HAVE DONE.I REALLY DO APPRECIATE IT!!
SINCERELY,

WILL

06/22/10

We recently had some major service work done to our Honda Odyssey.
I want to compliment your entire service team, especailly Tim.  He was very
helpful, honest, and reassuring.  It was a pleasure working with your
company. Thanks!