Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Dear Mr. Chambers, finding my way to your Honda Boston location has been the most wonderful experience in terms of purchasing a vehicle. Being on a tight budget, but desperately in need of a vehicle, the staff at HC Honda Boston have worked diligently to provide me with the best possible service to meet my needs. It wasn’t what I was expecting since my last vehicle financing was a nightmare. Im eternally grateful for the kindness shown to me at HC Honda Boston. Thank you!!

Tuesday, March 01, 2011

Hello Herb,

I am finally sitting down at my computer to write this note of
gratitude…

If you’ll remember, several months ago, I sent an email regarding my 2008
Honda Civic LX.  It was hit by a drunk driver, it’ll be two years ago this
weekend.  I had written to you and asked for advice on whether or not it
was possible to get out of the lease given the severity of the damage and
cost of the repairs (approx. costing $14k).  You had responded by leaving
a voicemail at my home.  Needless to say Herb, I was impressed that you
would personally take the time out of your schedule, to speak with me.

Since then, I had scheduled an appt. with your Comm. Ave. location to have
them check a few things.  My main concern since that accident has been
whether or not the unibody was damaged.  By visual inspection, all appears
to be okay, although the car was never put on a frame machine and measured
for frame damage.  Robert Hall and his tech went through the car, made
repairs and voila, several hours later (including a car wash!), I was
done.
The funny thing is, is that each time I’ve had my car in for service at
Boch (where I leased the vehicle), they have not once, made any repairs
nor adjustments knowing what had happened.

With that being said, I wanted to recognize the following individuals at
your location:

Robert Hall
Anne Perry
Jose Carrasquillo
Dana Dattilo
George Muriuki (now with BMW from what I understand)

>From the bottom of my heart, I would like to thank you and your Honda
family for taking such great care and concern to ensure the customer
“comes first”, especially their safety.  Thank you, thank you.

Finally, with that said, unless I hit the lottery…I’ll look forward to
doing business with you next year.

Sincerely,
Bobbi

Wednesday, February 23, 2011

First I would like to say that the salesman Biola of the Boston
dealership was excellent! He was caring, patient, informative and
thorough. It was if a good friend was selling you the car. He made me feel
relaxed and this was important because I was prepared to walk out if I
felt any pressure in any way. This is becuase I’ve been buying cars for
over 30years and I was tired of the high pressure tactics. I was
determined to get what I wanted not what the salesperson wanted me to get.
I must have asked about or tried every vehicle in the showroom.LOL but
Biola was so patient throughout the visit.

Since my purchase I have been getting a lot of good comments on how nice
and comfortable my new Rav4 is. Also it handles very well in the snow! I’m
thoroughly convinced I made the right choice!

Everyone who helped in the process from the negotiator to the finance
person was helpful. They all communicated very well together.

Today I received the checks for the cancelled warranties on my old
vehicle.  What a pleasant surprise.  In all my dealings with other car
sales persons/dealerships none has ever helped with that procedure as you
guys at Herb Chambers have done! You guys are top shelf and I will gladly
refer anyone who is buying a car to your dealership.

The good feeling I got with my buying experience has given me the
confidence that  you will do a good job in the maintainence/servicing of
my RAV4.
Thanks!

Wednesday, January 26, 2011

I just want to thank both Nigel and Tony for responding so quickly and helpfully in response to my request for help with my wheel lock last week. They both were just great and I really appreciated hearing from them.

I bought my 2004 Honda Civic from you and your team and you’ve kept it in great shape. Thank you to the entire HC Honda team!

Catherine

10/23/10

Dear Herb-
I wanted to let you know how phenomenal your staff is at Herb Chambers Honda on Commonwealth Ave.  Everyone showed me exceptional service at every step … Keith O., Johnnie, and Rob Hall were extremely helpful, kind and responsive.
It is a pleasure doing business with such high quality people and we will most definitely be back for future service and purchases.
Best regards,
Ally

10/21/10

Dear Herb,
This past week I had the pleasure of buying a car from Keith Banks-Obanor.
I initially walked in on Monday looking for a used car on a relatively low budget.  Keith showed me some used cars but none were a good fit.  He then showed me the 2010 Honda Insight and described payment options.  I liked the car and the finance terms, but had to talk with family members before committing.  Keith understood, but informed me that it was the last red Insight on the lot, so I gave him a deposit check in order to hold the vehicle. 
After talking with my family, I returned Tuesday early afternoon to officially commit to leasing the car.  Keith was busy tending to other clients but took the time to start the process.  He started the registration process, introduced me to the finance team, and walked me to the insurance company.  He facilitated the process flawlessly, while also tending to other customer needs.
As the sun began to go down and other employees began to go home, I was unsure if I was going to be able to drive my car home that night.  Keith worked double-time and overtime to complete the transaction.  He wrapped up the entire sale process in one day, taught me how to use the car, and enabled me to drive the car home.  Keith also just called to say Hi and make sure I did not have any other immediate needs.  I look forward to recommending.
Best,
Joe

10/06/10

I wanted to let you know that the experience I’ve had working with Michael Rassiccia — now on several occasions — has been outstanding every time.  It has exceeded my expectations of car dealership customer service in every way.  I neither expected the punctuality, attentiveness to details I find most people fail to see, the sort of friendly courtesy we can all be inspired by, nor the sheer honesty.  All from a service representative who may not even be a commissioned salesperson!  Regardless of how your organization structures its compensation, Michael deserves the highest consideration from you and your managers.  Although I worked with his other colleagues, too, and found Herb Chambers’ service quality to be at a high level from the outset, Michael’s bar was simply higher.

Thank you very much for the attention that your organization has allotted to me and my family.  Moreover, thank you for finding and retaining high quality personnel, as exemplified by Michael Rassiccia at Boston Honda!

Sincerely,

Aleksander

10/4/10

Thank you for providing a rewarding and very positive car buying experience!  Seamus was extremely knowledgeable and helpful in purchasing our ‘08 Honda Accord.  We weren’t planning on buying that day (our first day in a dealership), but the honest and hard working employees all around from Seamus to Chris Behrendsen impressed us.  We are recommending your dealership to our friends and will be back.  We are glad to have a reliable dealer so close by.

July 18, 2010

Howard Reske  and his team at  Herb Chambers Honda were wonderful.  James Aiello and Dana Dattilo took very good care of us. They process of purchasing our car was seamless and not stressful. They were a pleasure to work with and we look forward to doing business with them again.