Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Friday, March 04, 2011

Hi…my company purchased my vehicle at the Westborough dealership.
The purchase process was great, and I have had very good luck with the truck. I was given my first oil change,and it was done in a timly manor and my truck was washed and vacuumed which was outstanding.
My reason for writing is the experience I had a your body shop. My estimate was written by Marty Gelerman…he was very helpful,explained everything to me and had the truck looking like new right when he promised me! Marty was a pleasure to work with.
I was out of town on the day I was supposed to pick up the truck and I was not going to be back in time before you closed for the evening. Alicia (sorry I do not have her last name) made arrangements to take my payment information over the phone and left the key inside the truck for me so I could pick it up later in the evening.
I have heard your radio commercials about being a customer focused dealership…these two people are great ambassador’s for your company.

Thanks!!!

Sunday, February 27, 2011

Hi Herb
My Son Steve was interested in a Flex.  As a Chambers Fan, having bought a
Saab from you in Jan 2009 and most recently a Ford Focus in August 2010,
my first call was to Jason Arruda!  As in the purchased of the Focus,
Jason was terrific!  I helped my Son by working with Jason to locate a car
and then we all went to see him last Saturday.  We bought the Flex!  Jason
is an Asset to your company!  He is a great communicator, sincere,
straight forward and extremely helpful.  He listens and responds
accordingly.  When looking for our next car, assuming its a Ford, we will
be back to see Jason! Jason is a fine example of the kind of employee and
image you drive in advertising and promotions.
rgs Fred..on behalf of my Son and his Family…

Sunday, February 27, 2011

Hi Herb
My Son Steve was interested in a Flex.  As a Chambers Fan, having bought a Saab from you in Jan 2009 and most recently a Ford Focus in August 2010, my first call was to Jason Arruda!  As in the purchased of the Focus, Jason was terrific!  I helped my Son by working with Jason to locate a car and then we all went to see him last Saturday.  We bought the Flex!  Jason is an Asset to your company!  He is a great communicator, sincere, straight forward and extremely helpful.  He listens and responds accordingly.  When looking for our next car, assuming its a Ford, we will be back to see Jason! Jason is a fine example of the kind of employee and image you drive in advertising and promotions.
rgs Fred..on behalf of my Son and his Family…

Sunday, February 20, 2011

Hello Mr. Chambers,

I thought that you might appreciate hearing from another happy customer.

Although I live very close to York Ford and Stoneham Ford, I drove an hour
to Westborough so that I could make my purchase from a company that truly
understands good service and treating customers with honesty and respect.
Howie, Jason, Norm and especially Mike Domingues were sincerely helpful
and attentive.  I’m glad that I went out of my way to make my purchase
from your dealership.  I recognize and appreciate excellent service.  Keep
up the great work and I’ll keep coming back.

Respectfully,
John

Friday, February 11, 2011

I just want to take a moment to let you know how pleased I am of
my recent purchase of an Acura RL from your Westboro Ford Dealership.  My sales rep Steve Delgrasso was outstanding and I probably, no definitely
had my best experience buying a car ever.  Please thank Steve for me!!!

Jeffrey

Wednesday, February 02, 2011

I am taking the time to write a note of thanks as I was so
pleased with Steve and Jason with the sale of our truck. I knew what we
wanted, but could not do business with CT Ford companys as they wanted me in their showrooms. I was not going to travel to be snowed. Places close
by would not budge with prices. Many of the places became quite rude when
I commented on my knowledge and prices gained by Herb Chambers. Jason
hussled to find trucks within our cost, but still could not easily find
the color.  He then swapped trucks off a lot in CT with a dealer who was
most difficult to me.
We bought the truck we wanted for with the price we could afford thanks to
Steve and Jason. I will return time and time again as I do not mind the
travel distance to do business with someone you can count on and trust. I
have complimented Herb Chambers to many friends and family and will
continue as I know the value of the word. Thanks again!

Sheryl

Tuesday, January 25, 2011

I want to take the time to say how much of a wonderful experience I had working with Steve Del Grosso in Sales, and Norm Giguere in Finance, in buying my 2011 Ford Focus.

Being a Boston Resident and working at Whole Foods Market for the last 14 years, anyone of the many people I know that are looking for a Ford to go see those guys at the Westboro Ford Dealership.

Thanks again for this wonderful experience including my dealings with Dan Brinkley in the BDC.

Sincerely yours,

Mark

August 16, 2010

I wrote a few months ago expressing concern the finance manager was
not getting back to me regarding the GPR refund owed to me by API that they
were not honoring.

I wanted to let you know Paul Zephyr got back to me and gave me the
information I needed to obtain the refund, which I received last month.  I
would like to express my appreciation for the assistance in this matter.

Dan