Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/10/10

Herb…

This is a letter of praise…praise for two different salespeople in two different dealerships.  They are exactly the kind of salespeople that I always tried to develop when I was still working.  Both were able to totally satisfy me and I can be a pretty finicky type!
Heather Turmenne (at HC BMW Sudbury) listened well and realized that BMW could not satisfy my strong requirement for a Cabriolet with 4-wheel drive.
She didn’t just let me walk out the door… she asked if she could have an Audi salesperson contact me and provide me with what I sought.
Tom Viner (at Burlington Audi) contacted me immediately and proceeded to earn my business.  I traded in my Lexus (bought from you years ago) for a
2011 Audi A5 Cabriolet.  Tom worked with me to get me what I needed and did so primarily via e-mail, which was my preferred method of communicating. 
In both cases they (Heather and Tom) represented the Herb Chambers companies first, their respective dealerships second and their individual brands third… the right priorities, I think…
I hope to be at the Sudbury “Cars & Coffee” tomorrow and will share more of this with you should you be there with your ‘67 Ferrari GTB4.  I would hope that you congratulate both of these fine employees for representing you so well.

8/30/10

We would like to thank the staff at BMW for a wonderful experience
in the purchase of our  new vehicle.  A special thank you to Jim Affannato,
Mike Sarone & Chris Rich for making sure all our needs were meet.  We love
our  new vehicle and will recommend your dealership to our family & friends.
Thanks again!

Rob & Deb