Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

6/16/09

Dear Mr. Chambers,

I am sure you receive more constructive criticism than praise from this interface, but I am writing to compliment the great service I have received multiple times from Dustin O’Brien at your Mercedes dealership in Natick. Dustin has gone out of his way to return our GL-550 to our home when we were away. He has fixed both minor and major warranty work for the same car rapidly so we could get our car back for a car-pool or sporting event where we needed our larger car. He even fixed a small issue with my E-350 on the spot without making me come in under an appointment. I cannot tell you how much I appreciate this kind of service. It really does stand head and shoulders above the other dealerships I have dealt with in the past. Dustin has done right by me every time and I just wanted you to know about it.

Sincerely,

Tony