Herb, I hope this gets to you.

First I would like to let you know that I am commenting on both the Lexus dealership and the Burlington Honda dealership.

I just want to say what a great team that you have assembled.  I have bought
6 cars in the last 3 years, 12 if you count me and my buddy Steven.  We bought and sold/traded at the same time, each time.

The professionalism, knowledge, courtesy and going above and beyond is far superior than I have ever experienced in all the years that I have purchased cars.

As a Human Resources Manager, I know how important it is to recognize your employees.  Without excellent employees a company is just not a great company.

I just want to mention a few folks that work for you that have made our experience an excellent experience that will keep us coming back to you and your dealerships.

Burlington:  Gerry Solois, Frank Madden, TJ Madden, Phil Codner and Mona Sheingold.

Sharon:  Bernard Aoun, Jacky Spardello and Tina D’Cole.

These folks are an asset to your organization.

Regards,

Gino & Stergeos

It killed me to sit down and write out a complaint on Sunday regarding my interaction with your sales staff. Firstly, I hate the negative energy that goes with the complaint and secondly I would prefer to see the good in a situation and just move on. Today I received a call from Gerry Saloris General manager of your Burlington Honda operation. His first words were please let me apologize for the service you received from us over the weekend. I would have been happy with that. In fact I was very pleased just for the acknowledgement and had no other expectations. Gerry offered me a deal that was in line with my last offer. As customer you can not ask for more than an apology. The deal was over and above my expectations. I can promise you that everyone I know will hear that Herb Chambers personnel have integrity and when I go to replace my Kia Sorrento, herb Chambers will be the first place I go. Thank you. Rick

Dear Sir or Madam,

A week ago I sent you a letter, regarding servicing my vehicle in Herb Chambers Honda of Burlington. The very same day I was contacted by Mr. Gerry Salois General Manager of the facility. On the next day Mr. Salois met me in person and we discussed my concerns. Later the same day he introduced me to his team members on the service side and the vehicle repair was expedited. All the time I was treated with a highest level of care and respect.

I picked up my vehicle today and I have to admit, I am extremely pleased with the results. My vehicle is repaired to the highest standards of the industry and virtually looks like new. Ones again Herb Chambers Honda of Burlington proved to me that they really value their costumers.

I would like to use the opportunity to thank Mr. Salois for his personal involvement in the matter. It means a lot to me that an official of his rank is willing to meet in person with a regular costumer and treat him as a member of the family. Needless to say, I look forward to continue being part of the family of Herb Chambers and service my vehicles with you in the future.

With regards;

Sven

_____________________________________________________________________

10/26/09

Dear Sir or Madam,

My name is Sven and I am a Herb Chambers costumer since early 2004 when I bought from you my first Accord. Two weeks ago I brought my present vehicle Accord EXL 2009 for service at one of your dealerships, namely Herb Chambers Burlington. After diagnostics, which took a day the vehicle was “accepted” for steering column replacement on the next day. The actual repair took another day. Both times I had to rent a vehicle on my own. After the repair, on my way out of the dealership I noticed a deep dent on the rear bumper. I promptly called back and returned the vehicle. The service advisor, very polite and understanding person was very surprised, apparently on one reported the damage to him and correspondingly to me. The vehicle was scheduled again for rear bumper repaint. The actual painting of the bumper took five (5) days and I was provided a vehicle this time. I was called the last Saturday to receive the vehicle. It was rainy and dark day, the vehicle was wet and the paint job looked good at that time. The next day when the vehicle dried out the real truth was revealed. The pain finish was rough and dull and small drop size white spots were visible all over the surface. On close look is visible that the bumper was actually not even removed form the vehicle but painted on it.

Initially I thought of returning back to Herb Chambers Burlington and complain again, but on a second thought I decided that I will fix it on my own and write this letter to you. It seems that every time they had the car the job was getting bigger and bigger. I can not risk further damage to the vehicle. You just lost a long time costumer and may be not just one. I am not sure if I am going to set my foot in a Herb Chambers dealership again, thanks to the “professional” work of Herb Chambers Burlington that turned my eight months old twenty eight thousand dollar vehicle to a cheep ride. Thanks and have a nice day.

With regards:  Sven

Hi Herb,

Let me begin by telling you that my family has purchased since 2001

(3) cars. Two which were new and just recently a pre-owned 2004 EX Honda, and I am also negotiating another purchase from one of your stores presently.

I purchased along with the 2004 GAP coverage, from your Burlington Honda. I decided to cancel it a few days after and spoke to your finance office and was told there would be no problem and a full re- fund would be due me. Well after numerous attempts trying to have Alexico Corp (gap co.) send the refund, the person in charge has not returned my calls, I have again called Burlington Honda yesterday and today. I still haven’t received a call back from your finance office to give me any assistance. All I’m looking for is what is rightfully coming to me, which is a full refund.

I look forward to hearing from you.

Thank you,

Roger