Dear Sir or Madam,

A week ago I sent you a letter, regarding servicing my vehicle in Herb Chambers Honda of Burlington. The very same day I was contacted by Mr. Gerry Salois General Manager of the facility. On the next day Mr. Salois met me in person and we discussed my concerns. Later the same day he introduced me to his team members on the service side and the vehicle repair was expedited. All the time I was treated with a highest level of care and respect.

I picked up my vehicle today and I have to admit, I am extremely pleased with the results. My vehicle is repaired to the highest standards of the industry and virtually looks like new. Ones again Herb Chambers Honda of Burlington proved to me that they really value their costumers.

I would like to use the opportunity to thank Mr. Salois for his personal involvement in the matter. It means a lot to me that an official of his rank is willing to meet in person with a regular costumer and treat him as a member of the family. Needless to say, I look forward to continue being part of the family of Herb Chambers and service my vehicles with you in the future.

With regards;

Sven

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10/26/09

Dear Sir or Madam,

My name is Sven and I am a Herb Chambers costumer since early 2004 when I bought from you my first Accord. Two weeks ago I brought my present vehicle Accord EXL 2009 for service at one of your dealerships, namely Herb Chambers Burlington. After diagnostics, which took a day the vehicle was “accepted” for steering column replacement on the next day. The actual repair took another day. Both times I had to rent a vehicle on my own. After the repair, on my way out of the dealership I noticed a deep dent on the rear bumper. I promptly called back and returned the vehicle. The service advisor, very polite and understanding person was very surprised, apparently on one reported the damage to him and correspondingly to me. The vehicle was scheduled again for rear bumper repaint. The actual painting of the bumper took five (5) days and I was provided a vehicle this time. I was called the last Saturday to receive the vehicle. It was rainy and dark day, the vehicle was wet and the paint job looked good at that time. The next day when the vehicle dried out the real truth was revealed. The pain finish was rough and dull and small drop size white spots were visible all over the surface. On close look is visible that the bumper was actually not even removed form the vehicle but painted on it.

Initially I thought of returning back to Herb Chambers Burlington and complain again, but on a second thought I decided that I will fix it on my own and write this letter to you. It seems that every time they had the car the job was getting bigger and bigger. I can not risk further damage to the vehicle. You just lost a long time costumer and may be not just one. I am not sure if I am going to set my foot in a Herb Chambers dealership again, thanks to the “professional” work of Herb Chambers Burlington that turned my eight months old twenty eight thousand dollar vehicle to a cheep ride. Thanks and have a nice day.

With regards:  Sven

Hi Herb,

Let me begin by telling you that my family has purchased since 2001

(3) cars. Two which were new and just recently a pre-owned 2004 EX Honda, and I am also negotiating another purchase from one of your stores presently.

I purchased along with the 2004 GAP coverage, from your Burlington Honda. I decided to cancel it a few days after and spoke to your finance office and was told there would be no problem and a full re- fund would be due me. Well after numerous attempts trying to have Alexico Corp (gap co.) send the refund, the person in charge has not returned my calls, I have again called Burlington Honda yesterday and today. I still haven’t received a call back from your finance office to give me any assistance. All I’m looking for is what is rightfully coming to me, which is a full refund.

I look forward to hearing from you.

Thank you,

Roger