Mr Chambers – On Sat. 4/17/10 we looked at a pick up ,  pretty much
came to terms and wanted to think about it a little more. We told our
salesman George Asare we would be back later in the day. We arrived back @
around 6:30 PM close is 6 pm, George had left for the day . Jed Holtzman
asked if he could help I explained the situation ( not Georges fault since
we didnt sched.an apt or tell him when we would return ) Jed and I came to
an agreement on a bedliner for the trk , he then asked another salesman Ed (
I didnt get his last name ) if he would create the purchase order and take
the deposit. All this even though we were not his cust. I felt the need to
write this because I am sure you hear alot of negative feedback. Great cust
serv & team effort.  Sincerely John

Herb:

I wanted you to know about the wonderful experience I had in buying a new Ford Flex lat week.

In today’s world, where “good enough” seems to be the norm, and bad experiences seem to be the most remembered, I wanted to call your attention to a degree of excellence and professionalism that is sadly unexpected these days.

The sales person that helped me was George Asare in your Westborough Ford Dealership. He was patient, courteous, helpful, professional, and above all, a true gentleman.

Sure, I was pleasantly surprised by the improvements in quality and features that Ford has achieved, as well as the great staff you have on hand in the Westborough dealership. And this is the second vehicle with a Herb Chambers label on the back, so needless to say I’m a big fan of the guiding principles you’ve put in place for your organization. But working with George was a real pleasure.

George helped to make sure we got exactly what we wanted in our new car, answered our questions straightforwardly and honestly, and helped to make the whole process go very smoothly.

The difference maker with George was more about how he accomplished these things with elegant dignity, with calm and gentle enthusiasm, and above all by listening and understanding what was important to us.

Anytime you get a new car it’s exciting everyone wants to hear about it. I haven’t hesitated in telling everyone to Go see George.

And finally, a thank you to you Herb it’s clear that you have always put your customers first, and it’s also clear that you believe that the best way to accomplish that is with the highest quality people.

Thank George for me the next time you see him.

All the best.