Herb Cares | The Official Herb Chambers Companies Customer Satisfaction Site

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Categories: Herb Cares
Posted on September 17, 2008

Herb Chambers

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Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb Chambers

 

Great Customer Service at Herb Chambers Ford of Westborough, John – Charlton, MA

Categories: Sales Dept.
Posted on April 21, 2010

April 18, 2010

Mr Chambers – On Sat. 4/17/10 we looked at a pick up ,  pretty much
came to terms and wanted to think about it a little more. We told our
salesman George Asare we would be back later in the day. We arrived back @
around 6:30 PM close is 6 pm, George had left for the day . Jed Holtzman
asked if he could help I explained the situation ( not Georges fault since
we didnt sched.an apt or tell him when we would return ) Jed and I came to
an agreement on a bedliner for the trk , he then asked another salesman Ed (
I didnt get his last name ) if he would create the purchase order and take
the deposit. All this even though we were not his cust. I felt the need to
write this because I am sure you hear alot of negative feedback. Great cust
serv & team effort.  Sincerely John

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Gary – Westborough, MA

Categories: Sales Dept.
Posted on May 15, 2009

 

Herb:

 

I wanted you to know about the wonderful experience I had in buying a new Ford Flex lat week.

 

In today’s world, where “good enough” seems to be the norm, and bad experiences seem to be the most remembered, I wanted to call your attention to a degree of excellence and professionalism that is sadly unexpected these days.

 

The sales person that helped me was George Asare in your Westborough Ford Dealership. He was patient, courteous, helpful, professional, and above all, a true gentleman.

 

Sure, I was pleasantly surprised by the improvements in quality and features that Ford has achieved, as well as the great staff you have on hand in the Westborough dealership. And this is the second vehicle with a Herb Chambers label on the back, so needless to say I’m a big fan of the guiding principles you’ve put in place for your organization. But working with George was a real pleasure.

 

George helped to make sure we got exactly what we wanted in our new car, answered our questions straightforwardly and honestly, and helped to make the whole process go very smoothly.

 

The difference maker with George was more about how he accomplished these things with elegant dignity, with calm and gentle enthusiasm, and above all by listening and understanding what was important to us.

 

Anytime you get a new car it’s exciting everyone wants to hear about it. I haven’t hesitated in telling everyone to Go see George.

 

And finally, a thank you to you Herb it’s clear that you have always put your customers first, and it’s also clear that you believe that the best way to accomplish that is with the highest quality people.

 

Thank George for me the next time you see him.

 

All the best.

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