Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

June 7, 2010

My wife and I wanted to send you our second rave review of
Gabriella Hanley, who sold us our second car in 2 months.  My wife wrote to
you about Gabriella’s great job in leasing us a new Mini at the end of
March.  This past month we needed a car for our daughter, who has just
finished her freshman year at college, and of course we went right back to
Gabriella, who found us the perfect pre-owned car–a 2007 Toyota–for our
daughter.  Gabriella again was thoughtful, very responsive, sized up our
needs and really delivered.  Kudos again to Gabriella.  You’re not paying
her enough. Regards, a Very Satisfied Customer

March 26, 2010

Hi,
We just leased a mini – hope to get it this coming week, and had a
completely positive experience with the team on Comm Ave.  In particular, I
have to tell you that my husband and I (who have bought and leased many cars
in our 30-year marriage) have never had a better sales person than Gabriella
Hanley.  She was really a pleasure to deal with.  She was extremely helpful
and knowledgeable, and most impressively did not try to sell us something we
didn’t want or need.  We felt that she was really trying to find the best
fit for us – something we’d really be happy with.  Between her great
service, and the Business Manager, Kevin Barry, who helped put together a
very fair lease package for us, we walked away extremely pleased and
satisfied.

many thanks,

Kathy