Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/8/10

Dear Herb, I feel compelled to let you know about the outstanding experience I had at Herb Chambers Infiniti in Westborough and particularly with Anthony Carlino. I am a practicing attorney of 26 years in the area and have purchased many vehicles over the years and was very impressed with the Herb Chambers Infiniti staff and Mr. Carlino.
     I originally purchased a 2010 G37x and I felt that I was treated with the utmost respect and courtesy by Anthony without the high pressure sales technique.  Anthony listened attentively yo my point of view and was very helpful going through the vehicle with me.
     Although the G37x is a beautiful vehicle, after a day or so, I decided for personal reasons that I actually preferred the larger M37x. This is when I became even more impressed with Mr. Carlino. I went back to the dealership and spoke to Anthony about changing to the M37x. Anthony was instrumental in my being able to swap the G37 for the M37 which I attribute to his professionalism and sincere care and appreciation for his customers. I felt that Anthony had my best interest in mind while working with me. I appreciated his honesty in explaining to me the effect of switching vehicles and the amount of time that he spent with me. Anthony was available to answer all my questions and I was particularly impressed that he went the extra mile to help me switch to the other vehicle. I was treated fairly regarding the price of the new vehicle even though I had originally purchased a different one and I attribute this to your Westborough Infiniti staff and particularly to Anthony’s input and his desire to treat his customers fairly. Thanks again to Mr. Carlino and your staff.

February 5, 2010

We recently purchased a g37x. after shopping around for for about 6
weeks I decided it was time to move and buy a car. on the return visit to
your dealership on sunday 1/31, we arrived at noon and drove our new car
home at 4pm. your sales consultant JOHN CANTLIN and general manager PRANAV
GILL were the ones who made it happen, since the car was in the showroom. I
had to bring the car back to pick up a key and owners manual, which I was
told I would have to do, your service manager STU was very helpful. the only
one who was unhappy about the deal was my checkbook. overall a good car and
a good deal.