Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 05, 2010

Dear Mr. Chambers,

     I wanted to personally thank you for the excellent service that I have
received working with your dealerships.  I recently purchased a 2002 Porsche
911S through Infinity of Boston and brought it into Porsche of Boston to
have the car looked over.  My experience was truely top-notch across the
board.
     As a former auto-shop operator, I was very impressed with the work of
your Porsche technician Steve Harrison.  He was clearly very knowledgeable
about the cars he works with, presented a highly professional attitude, and
was meticulous in his review of my 911.  He had no problems answering my
many questions about the car, and seemed to honestly care about me as a
customer, which is a rarity in this day and age.  The service manager on
staff, Frank Miscioscia was great to work with as well.  He was honest and
thorough in providing background information on my vehicle, and was willing
and well qualified to answer all of my questions.
     I have been an Herb Chambers dealership customer on multiple occasions
in the past, and will unquestionably return as a customer in the future.
Once again, thank you for providing excellent service across the board.

Sincerely,
     Luis

Dear Herb,
  I was completely overwhelmed by the  positive experience that I had in buying a previously owned Pocsche Cayenne Turbo from your company. The ‘05 that caught my eye on-line was at your BMW Boston dealership due to its recent trade-in. I initially contacted Joe Santamaria from your Foriegn Motors West facility. (I had purchased a Mercedes Wagon from Joe in 1998 and I was delighted to learn that he was still with your company). Joe used your “Concierge” program and quickly got me in touch with Paul McDaniels at your Commonwealth Ave facility.

 I have to admit that I arrived with a chip on my shoulders – expecting a bad experience. When I met with Paul, he totally made me feel at ease and comfortable … as if we were old friends. Paul walked me over to Client Advisor Rob Gale who continued in the professional, upfront and friendly manner. After a brief test ride, (my decision), Rob introduced me to Catherine Rogers who made the transaction easy and hassle-free. While the paperwork was being drawn up, Rob made it a special point to introduce me to Frank Miscioscia, the Porsche Service Manager. Frank told me that he was very familiar with my car … that the prior owner took great care of the vehicle and that I got a great Porsche. Frank’s comments closed the deal. I knew I was getting a great car at a great price!

In the ensuing weeks since my purchase, I continue to get great service. I have received follow up calls from Rob telling me the spare key was in. ( I have even bumped into Rob in the street and he asks how the car is doing). When I went to pick the spare key, Paul McDaniels called over to me by my first name asking how the car was. Next, Frank Miscioscia told me that my oil was a bit down (a common occurence with the Cayenne Turbo) and that he would “top it off’ for me and even offered to get the car washed while I waited.

In conclusion, you have a great company with dedicated people who clearly know what they do …. and they do it in a friendly and pro-consumer manner.

I’m a very satisified customer.