Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 09, 2009

Dear Herb:
I am not much on giving customer feedback because usually I am concerned
about getting spam mail or harassing sales calls. However, my experience
with your Westborough Ford dealership deserves a comment or two.
I was driving to Nashua NH on 495 when the electrical charging system
failure indicator came on in my 2005 Ford explorer. I called 411 to find the
closest dealership and Westborough was it. I called them and told Jeff
Krasner the service manager my dilemma.
It was raining like crazy as it has for the past month in New England and I
had less than 2 hours to make it to an important sales meeting. Jeff assured
me that they would take the car in immediately and diagnose the problem.
Well that is when I was impressed by Jeff and his team. The car war taken in
immediately and because the diagnosis was a bad alternator it would take
linger to repair than the time I had. I explained my time constraints to
Jeff and he took care of me by giving me a courtesy car for the day.
When I returned my car was completed and the staff was very cordial and
wished me a pleasant day. I was 3 hours from home, wet but in good mood
because of the experience I had at your dealership with my 220,000 mile 2005
Explorer.
Thanks for being the leader you must be that inspires your team to care
about their customers.
Kind Regards
David