Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

7/1/10

Hello,

My husband and I visited this dealership on June 21. We arrived very early
and was greeted as soon as we walked by the doors of the building. James Dee
asked us if we needed help and we explained we were looking for a pick-up
truck. He walked us to a gorgeous 2006 Ford F-150. The more we looked at it,
the more we loved it. It was the very first truck we looked at and we were
pretty much sold on it. We had all four doors open discussing it when
another salesman escorted a couple over to the truck. Jim Dee was mortified.

I was so impressed with Jim’s reaction. He kept his cool, ran into the
building and obtained the keys and a dealer plate for a test drive. He
apologized profusely for the behavior of the other salesman. We all felt
what the other man did was extremely rude, not only to Jim or us, but also
to the potential customers he had with him. I wanted to at least tell you
about that mishap.

Ultimately, we decided to purchase the vehicle that day. There was a delay
with paperwork and the title, so things took longer than they should have.
Fortunately, the people of Herb Chambers Braintree are doing everything
possible to make it right.

I just wanted to tell you that not only am I impressed with the dealership
itself, but the salesman was perfect.  Our past car searched have lasted
months. This was our first stop shop. We found the perfect truck at the
first dealership we visited and the first truck we saw. Thank you!  We are
actually taking delivery of our new truck tonight! 

May 28, 2010

Mr. Chambers,
Just a quick note to inform you of the excellent job two of your employee’s
did for me and my wife. David DiBiasi Salesman, And Miguel(sorry don’t
remember last name) business Mgr. went well beyond their jobs responsibilty
to make the sale of our vehicles happen. We both had Ford leases and it was
time to turn them in. I admit that my credit was well below par to say the
least,but these two gentlemen were able to make it happen.
We are more than pleased with your dealership and I wanted you to know about
your employee’s. Please give my best to Miguel and hope he has recovered
from his injury, and also give david a pat on the back for a job well done.

May 25, 2010

I want to thank the internet, sales, and finance departments for
the outstanding customer performance and satisfaction. I will be doing
business with herb chambers dealerships for sales and service. Again thank
you very to herb chambers ford team !!!!!!

Mar 9, 2010

Hello Mr. herb Chambers

My name is Gabriella and I was a first time buyer with fairly limited
credit and and not a lot of money to work with. I walked into the Herb
Chambers Ford dealership and was greeted by a very friendly sales associate
(Jim Dee) that even though he was limping on one knee, got up and sat down
more than 20 times trying to find me the perfect car for my budget without
holding out on quality. The thing that caught my attention was that he was
very honest and didn’t try to just sell me a car, he wanted me to feel
comfortable and that made the sale with me. Once the car was picked, the
financing was becoming a problem but instead of going the easy route and not
deal with the hassle, Miguel Silva (finance manager) stuck by me and talked
to more than 20 banks to see which one could take a chance with me. After
several days, Miguel got a bank to finance my car.

That weekend Jim picked me up (I live in Lawrence MA) I signed all the
paperwork and left the dealership in a great car and got a great deal at
that. I thank the staff of Herb Chambers Ford in Braintree and especially to
Miguel and Jim for making what could have been a traumatic and very
stressful experience into something that was completely the opposite.

I look forward to doing business with them again in the future and would
DEFINITELY would recommend this dealership to anyone.

Mr Herb Chambers you have a great staff working for you!!!

Thank you

Sincerely

Gabriella

February 12, 2010

I recently bought my second car from one of your car dealerships
and I just wanted to drop a quick note to tell you that I had another
perfect experience. The first was an Infiniti in Brighton and now a Ford
Transit Connect in Braintree. Jeff Magnet, the sales rep was great. He could
actaually handle a difficult customer like me and still keep his good
nature. Amazing!
I am looking for more Transits for work and will also check out the new
Taurus for myself.
Thank you again.
Howard

February 12, 2010

I purchased a 2010 F-150 from the Braintree Dealership. Right from
my first involvement( and since )with the Sales and Service Depts has been
outstanding. Recently I had problems with my Sync System. The Service Dept.
spent the time and manhours in resolving the issue. I have come to really
appreciate Sync and missed it when it was not available. I want to praise
Service Tech Jim Richards for his diagnostic skills in solving the problem.
I have not experience, for some time, the caliber of customer sevice that
this dealership provides.  Sincerely, Don

01/11/10

Just want to say I recieved great service at H.C. Ford, Braintree on the 2008 mustang GT I purchased in April of 2008. Andy Andrews was great to deal with and the follow up call from Jay checking on the work was great. The 2009 Shelby GT 500 in the showroom caught my eye, Herb, Are you sure you don’t need a nice model “A” sedan in your collection ?

12/31/09

I purchased a New 2008 F150 in April of 08 from the Braintree
dealership.  A couple of weeks a go I was having lunch in Braintree and this
guy comes up to me and asks, “Is that your 150? and did I sell it to you?”
He did not, but he did  remember the guy who did sell it to me. There was a
snow storm coming and I was asking questions about putting a snow plow on
the 150.  Your two “Ford” guys took the time to answer my questions, during
what I am assuming, was their lunch break.  I thought that was very nice,
they were extremely knowledgable.  I will wait until the factory warranty is
up until I put the plow on.  Thanks

December 2, 2009

I just recently picked up my 2010 E550.  Barry Sheff and George
Kotsiras did an outstanding job locating the car for me and delivering the
car to me.  They made the transaction very easy.  Barry picked me up at my
business the day I took delivery of the car.  Both Barry and George should
be congratulated for their great service.

Last year I purchased a Cayman S from Michael Fernandes and George Chambers.
I received the same great service from them!

Buying automobiles from the Chambers Group is a pleasurable experience.

My business is up the street from your Ford Dealership in Braintree.  Next
time you are around, stop up for a coffee!

Best regards,

Bill