Hi Herb
My Son Steve was interested in a Flex.  As a Chambers Fan, having bought a
Saab from you in Jan 2009 and most recently a Ford Focus in August 2010,
my first call was to Jason Arruda!  As in the purchased of the Focus,
Jason was terrific!  I helped my Son by working with Jason to locate a car
and then we all went to see him last Saturday.  We bought the Flex!  Jason
is an Asset to your company!  He is a great communicator, sincere,
straight forward and extremely helpful.  He listens and responds
accordingly.  When looking for our next car, assuming its a Ford, we will
be back to see Jason! Jason is a fine example of the kind of employee and
image you drive in advertising and promotions.
rgs Fred..on behalf of my Son and his Family…

Herb:

I wanted you to know about the wonderful experience I had in buying a new Ford Flex lat week.

In today’s world, where “good enough” seems to be the norm, and bad experiences seem to be the most remembered, I wanted to call your attention to a degree of excellence and professionalism that is sadly unexpected these days.

The sales person that helped me was George Asare in your Westborough Ford Dealership. He was patient, courteous, helpful, professional, and above all, a true gentleman.

Sure, I was pleasantly surprised by the improvements in quality and features that Ford has achieved, as well as the great staff you have on hand in the Westborough dealership. And this is the second vehicle with a Herb Chambers label on the back, so needless to say I’m a big fan of the guiding principles you’ve put in place for your organization. But working with George was a real pleasure.

George helped to make sure we got exactly what we wanted in our new car, answered our questions straightforwardly and honestly, and helped to make the whole process go very smoothly.

The difference maker with George was more about how he accomplished these things with elegant dignity, with calm and gentle enthusiasm, and above all by listening and understanding what was important to us.

Anytime you get a new car it’s exciting everyone wants to hear about it. I haven’t hesitated in telling everyone to Go see George.

And finally, a thank you to you Herb it’s clear that you have always put your customers first, and it’s also clear that you believe that the best way to accomplish that is with the highest quality people.

Thank George for me the next time you see him.

All the best.