Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Dec 7, 2009

Dear Mr. Chambers,  I would like to express my gratitude for the
professionalism and care Derek Munro and Nick Ioannidis showed when my
mother (Catherine) purchased her new mercedes last week.  Both
gentlemen were extremely professional, took the time to answer any question
we had and were very courteous.

Thank you for the great service we received at Lynnfield!
Sincerely,
Christine

September 2, 2009

Hi Herb,
We bought our first Mercedes yesterday a Flagship Motors and we are
absolutely thrilled!
What a dream to actually own such a gorgeous vehicle, the R350.
We traded up from a 2004 Cadillac SRX that I loved….
It was only a few minutes in the new car that had me forgetting my SRX!
Everyone at Flagship has been wonderful!
We are just thrilled to own a car that always seemed like a dream to us!
Wishing you a spectacular day!
Linda

July 17, 2009

Gentlemen:
Decided to have my CLK320 oil and filter changed at a local Danvers garage on 7/16/09. However they could not remove the oil filter because their tool slipped and they were afraid of part damage. Great!
I then drove to Flagship-Lynnfield where I should of gone in the first place. Within 10 minutes of arrival the filter was changed no charge and I was on my way home.
Great and prompt service.My thanks to Nicholas Irving and the lady who assisted.
Ray

Mr. Chambers

I just wanted to take the time to let you know about one of your employees.
I recently purchased a M-Class at your Flagship Motorcars in Lynnfield
location. My sales person, Peter Zahoruiko was wonderful. This is the
third time that I have purchased a car from him and I can say that I will be
back again. I enjoy dealing with Peter because of his professionalism and
the fact that I never ever feel pressured. Peter knew what type of car I
was looking for and he made sure that is what I got. I can say that I am
very happy with my recent purchase. I think that Peter is an asset to your
business and that you are very fortunate to have such a great sales person
working for you.

Bethany

6/20/09

Last month, we had the pleasure of buying a new Mercedes C300 Sports for my wife. We decided to go to your dealership from New Hampshire, as our last two Mercedes came from your company when we purchased the cars from another dealer.

When we arrived, we were met by your General Manager directing traffic and making sure we were in the right hands. In the hand of Julia Papagno we were placed and frankly in the numerous times we have purchased car, this was to be a great experience.

Julia took all the time needed to treat my wife and I in a manner which made us feel welcome and served by a true professional. She showed us all of the options, handled our trade and teaming with the General Manager, they made this deal come to life. After locating the car, we closed with Mercedes-Benz Finance and the exact car my wife wanted was delivered in a matter of days for our total satisfaction.

I am writing to you today to tell you how pleased we were with the entire transaction.

Our next car will be another Mercedes and it will come from your dealership and Julia!

Thank you for this great experience.

Bernard and Gisele

6/2/09

DEAR MR CHAMBERS
 
I JUST SPOKE WITH MARK HE IS EASY TO SPEAK WITH AND LISTENED TO MY FRUSTRATION  I CANNOT THANK YOU AND MARK ENOUGH FOR YOU QUICKNESS AND FAIRNESS IN THIS MATTER  I LOVE DRIVING MY CAR AND WOULD AT SOME POINT UPGRADE I FEEL NOW I COULD EASILY GO BACK TO YOUR DEALERSHIP FOR THIS AND TO CONTINUE SERVICE ON MY CAR THANKYOU SO MUCH FOR TAKING THE TIME TO CARE ABOUT ONE CUSTOMERS CONCERNS  -ANNE

____________________________________________________________

6/1/09

Hello my name is Anne I am a little aggrivated with some of the service I have recieved at your dealership in Lynnfield.  I have brought my car to the service center three times for the same problem in a little under 2 months and it still has not been resolved.  I will go to start my car and it will randomly not start. the first time I was told that I needed to replace the drivers side seat module and it cost me 1200 dollars, the second time was three weeks ago and I was told I needed a new egnition and a new key and that cost me 1500, and now this time I was told I needed an excellerator module and something else that was going to cost me another 1000 dollars.  now here is the problem if my car keeps having this on going problem obviously it was never fixed the first time and now your technicians are searching for anything to correct the problem without giving me any reason to believe that my car is not going to do this again.  I feel cheated and taken advantage of and robbed.  also I was given my car back with a broken clip around my shifter that was broken by your technicians and my shifter was loose. They told me that they would order the piece and never called me about it.   I refuse to be treated this way and feel as though I should not have to pay for a problem I have taken to your dealership three times  and it is still not corrected.  I would greatly appreciate a phone call or  email about this on going problem or I will be contacting the better buisnees bureau and help me hank to put the shady problems with that particular service center out in the open I would also like this matter dealt with in an extremely timely manner.  I am angry and I think that seeing you are such an “honest buisness man” you will take my request into consideration and deal with this problem. also I was treated like a complete idiot by my service person his name is Paul,  when I was expressing my aggrivation he basically blew me off as if he couldn’t be bothered.  I do not appreciate that behavior at all.  I am the consumer using you buisness and I would appreciate being treated with respect.

Thank you

Sincerely, Anne

6/1/09

WE had a great experience at your dealership over the weekend. Julia, your sales associate was very helpful, pleasant, knowledgeable and an all around please to deal with. She showed what “Customer Service” is all about and she is a positive asset to your organization.

Mark Mauriello and Mark Bertoli, who assisted in the process, were also great people to deal with but most of all the people we came into contact were sincere and wanted to provide a pleasant experience.

This team you have are great people and you should be proud to have them represent you in the Auto industry.

We are looking forward to seeing you and your “Professionals” in the future.

Ken and Linda

5/29/09

Dear Mr. Chambers,

Last month I bought a new Mercedes from Flagship Motorcars of Lynnfield. It was a terrific experience and I thought I would share my story with you.

I leased a E350 in 2006 from Flagship Motors and it was mostly a customer service disappointment ? a classic case of over-promising and under-delivering ? that I had no interest in continuing a relationship with the dealership. In fact, I had my car serviced at another Mercedes dealership for three years. Well, my lease was coming to an end this summer and I called the other dealership to discuss options with the car. They never returned the call. So I decided to give Flagship Motors another try. That is when I met Alan Stummer and Jamie Middleton. They were great and turned around the entire experience at the dealership. The customer service was EXCELLENT and the whole experience was so extremely hassle-free. It was the kind of service one expects buying a luxury vehicle and reflected very positively on the dealership and Mercedes Benz. Alan and Jamie really listened to my concerns/needs and found the vehicle that was right for me. They went the extra steps to locate the perfect car and then personally deliver it to my office in downtown Boston. It was such a pleasant, enjoyable experience and real stand-out to the customer service that one usually receives.

I am sure that you have many fabulous sales people working in your organization but Alan and Jamie are truly exceptional in their roles.

Sincerely,

Ruth