Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Wednesday, February 09, 2011

Three folks at Flagship amazed me with their service.  They did
more than was required.  I thought you would like to hear about this
directly from your customer.

Situations that build relationships often start with a problem.  In this
case, the problem was that I wanted to purchase an Eclass Mercedes diesel
and twice Flagship told me they could not sell me this car because they
understood such sale would be illegal.

Making a long story, short:

?       My salesperson, Kristin Knight, maintained communication with me
for
3 weeks and, during this time, got this situation escalated to Mercedes
for resolution.  It would have been easy for Kristin to stop working this
issue and rely on misinformation.  She didn?t stop.

?       I called Flagship to speak with Kristin, but she was unavailable.
Frank Tsaousis, a sales manager, took my call instead.  In two hours,
Frank located a car and negotiated a price.  I purchased from Flagship the
same
day.   I was in process of purchasing the diesel from another dealer and
likely would have done so but for Frank?s personal involvement.

?       Mark Bertoli, from finance, got my plates transferred in just a
few
business hours.  I had privately sold my car at noon on Friday and when I
came to Flagship to pick up my new car later in the day, all stickers,
registration documents, etc. were ready.  Amazing to get this done in four
hours; and even more amazing given the major snow storm that had just
ended and how many things everyone had to do to.

Kristin, Frank & Mark did more than was required to keep me a Flagship
customer and to sell/deliver cars.

Charlie

i cannot tell you how nice everyone treats me when i go to flagship motors. big al in service always takes very good care of me, as does peter z. and lets not forget the mgr. of flagship mark, he always makes a point to say hi.
gentleman keep up the GOOD work.

ps- herb, these guys are always on top of there game, give them a raise.

thanks, michael