Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 22, 2010

I just purchased a pre-owned Lexus ls460L from Mohammad.  I purchased it via
the internet.  I found the car via searching for a Red pre owned Lexus LS460
L.
After finding the car I called and Mohammad talked to me about the car. He
got my confidence up to the point that I purchased the car
“sight-un-seened”.
He did a great Job of selling me the car– then he turned me over to Azi to
do the paper work via the phone…. Azi is as professional as it gets.
Because of the complicated way in which I title my cars, it is a bit of a
stretch for  a car dealer’s office to understand.  However having said that
– Azi understood want I wanted and he made it happen.  I was impressed.–
But the best part of my story is picking the car up.
I flew into Boston Friday morning, Anthony cam to the air port to pick me
up.
He was very accommodating.  He spend all the time I needed to understand the
features of the car etc.  Azi, and Mohammad finished the paper work with me
and I left.  I drove straight back to TN — where I had a meeting at 1pm on
Saturday– I drove straight thro (18 hrs of driving) — The Car is even more
that Mohammad told me it is.  It is perfect and my experience with you
company could not have been better.   You should be very proud to be able to
have staff people like these three guys.  
I think they are helping you set a new lever of satisfaction.
BTW– I stopped at you Lexus dealership on my way out of town to buy a
“Lexus” license plate holder. — WOW what a beautiful dealership.  The guy
in parts was very helpful in not only helping me select the plate holder but
also giving me some directions as to the fastest way around some traffic.
You have trained you people well in regards to customer attention.
I only hope my customers get the same kind of experience from my sales
people.
Congratulation on you staff.
Thanks again,
Sincerely,
Bill

March 16, 2010

Dear Herb Chambers,
I took my Daughter to your Aurbrn dealership to purchase her first new car on Sunday. We dealt with Jimmy Eldean. I have purchased several Toyota vehicles from this dealership in the past, but not recently due to an un pleasent experience with one of the Finacial people several years ago. Sunday’s experience was fantastic. Jimmy Eldean was a fabulous Customer care person. He gave us a very good deal, we did not have to haggle for hours,he made the whole buying experience a pleasure.
This man should be a role model for all your employees.
Jimmy ran around in the driving rain, got soaked, just to make this deal happen.
Also I would like to note that your General Manager and the financial guy were courteous, professional and very helpful as well.
It appears to me that there have been some very positive changes since I last dealt wth Herb Chambers and I look forward to future business, Sincerely Paul

1/25/10

Dear Mr. Chambers,

My new Ford Fusion Hybrid finally arrived and I just picked it up. I want
you to know that your staff met and exceeded all of my expectations in
purchasing and taking delivery of a new automobile. I truly felt that your
goal was to help me pick the right vehicle to meet my needs and make the
buying experience as stressless as possible which you succeeded to do.

 I would like to specifically acknowledge two people in your dealership that
worked with me.

 My first contact in your dealership was with my salesman, Bandoh. He was
very professional, thorough and patient. When it was time to negotiate the
price of the automobile, he introduced me to your sales manager, Jed. I was
expecting to be high pressured to purchase options that I did not need as
had been the case when I purchased new vehicles in the past. I was
pleasantly surprised that Jed did not attempt to pressure me in any way and
we were able to negotiate very pleasantly a selling price for my vehicle. I
felt that I was dealing with family.

When it was time for me to pick up my vehicle, I had some questions about
the original sales order. Jed, very quickly, professionally and fairly
resolved the issues. He is truly an asset to your organization.

When it was time to take delivery of my vehicle, Bandoh made certain that it
was fully detailed and operational. He expedited the paper work and spent
considerable time in securing the license plates that I wanted. He went over
the operation of the vehicle and made certain that all of my questions were
fully answered.

I was also introduced to the general manager, service manager and business
manager and was very impressed with theirs goals to answer my questions and
make the buying and ownership experience gratifying.

I hope to continue my relationship with your organization by having my
vehicle serviced at your facility and when it is time for a new vehicle to,
again, consider one of your dealerships.

December 7, 2009

Dear Mr. Chambers,
I recently bought a preowned Lexus at your dealership in Sharon. I just
wanted to let you know what a delightful experience it was! Dave Richman was
our sales person. He was very patient with us…. he spent many hours taking
us on test drives, and answering all our questions. We did not buy a car on
our first visit. There was no pressure.
When we returned (a few months later!) He remembered us, and he was just as
patient with us. During our visits, everyone who worked there was most
welcoming and cordial. When we finally decided on our car, everything went
quite smoothly. Dave went over everything with us, as did the young man in
the finance department.
When we picked up the car, it was perfect. Dave took even more time going
over all the “tricks” of the car. I can honestly say that I love driving my
Lexus!
I’ve bought a few cars in my life time, and this was the first time I
thoroughly enjoyed the experience! Your dealership in Sharon is one to be
very proud of! I thought you should know!
Sincerely,
Maureen

December 3, 2009

I had a GREAT experience shopping for my 2008 Chevy Tahoe LTZ. I
received nothing but, prompt, courteous, and efficient service. I will
recommend Herb Chambers to everyone. And a big Thank You to Nick Nazzaro
-Sales Rep., Emilio Locilento -Preowned Manager, and Jason Bradley -Finance
Manager for taking their time in working the BEST deal.
Also, the tickets to the Auto Show in Boston was a great gift that my son
and I enjoyed tremendously.
Thanks again!!
Ulrick

12/01/09
Mr. Chambers,
  My wife and I bought an Equinox last week from your Danvers Chevrolet
location and wanted you to know what a positive shopping experience it was
for us.  Every staff member we met or worked with was professional,
articulate, and cordial. They made us feel that you were good people who
genuinely put our satisfaction as priority number one.
 We were particulary impressed with our salesman Kevin Fitzpatrick.  No
slick caricature car-salesman hype—just a warm, reassuring guide who
walked us through the buying process and treating us more like a partner
than a client.  Hats off too to Jon Chiavelli who also steered us through
the financial end of the deal with grace, good humor, and expertise.
    We are GM loyalists and have bought elsewhere in the past, but we shall
certainly not hesitate to return to your dealership.
                          scott and susan

September 22, 2009

Mr. Chambers, I am writing to tell you that we just purchased our
fourth Honda, a result of the excellent customer service and the courteous,
respectful treatment that we have experienced at your Burlington facility
over the years.  We have been proud to refer many friends who have been
shown the same level of service.  Josh was our salesperson 3 years ago and
this time was very efficient at handling our loan closing and put his
personal touch on the transaction, as he always does.  Sergio was our
salesperson this time and just couldn’t be more knowledgeable, helpful and
personable.  Both Josh and Sergio are assets to your company and staff like
this goes a long way in preserving clients and in generating referral
business.  We are always happy to refer business based on the way we have
always been treated.
   
William

Sep 14, 2009

My  husband and I were looking for a vehicle for my husband. He
thought he wanted a Toyota Tacoma Pickup. So we were looking at area Toyota
dealerships. I suggested we go to your dealership, which is where I
purchased my 2007Honda Pilot (which by the way, I love it).
We arrive there and we were greeted by Andrew Bellamy, very nice young man.
We looked at the 2009 Honda Ridgelines available, and decided to test drive
one. My husband loved it.  Andrew was great, he answered all our questions
regarding the vehicle, and when it came time to make a financial decision he
was really able to work with us and our idea of how much we wanted to pay.
He actually made purchasing this vehicle a comfortable experience, and we
had fun doing it.
The finance person that we saw was also great, he took us through the
finance part, explained other finance programs in debt and helped us
understand the options that we had available to us.
Will I buy at Herb Chambers again, probably you have a great staff.

Regards,
Lorraine

6/25/09

A quick note to say what a pleasure it was to work with Jason O’Brien and his staff to purchase my new Saab. For Scott DeCastro, it was his first deal, so he was assisted by Alex Gathii. Normally, I would consider being subjected to new employee training an inconvenience, but that was not the case. Everyone, from the receptionists to Justin the finance guy to the random people who were involved (including the guy from service who had to move my car a million times because I parked it in a BMW space) was gracious and courteous and helpful. I was reluctant to buy a car from a mega-dealer, but the people at HC Saab completely changed my thinking.

Karen

June 24, 2009

HI,
I bought a used vw from Barry @ your Boston, Com Ave location two weeks ago
and I’m writing to let you know that both Barry and Kevin the sales manager
were great. We needed a 4th car for our teens to drive for just the next
year and a half (before college) and I had gone in to test drive a civic
thinking we’d lease. I told Barry my budget and they had just got a
beautiful, low mileage vw Cabrio in. It’s perfect for our needs and because
the service was so great I’ll definitely purchase my next vehicle from Herb
Chambers. King made the paperwork easy and all in all I can’t tell you how
nice it was to buy from a dealership where everyone was so laid back.
Thanks again,
Suzane