Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

January 5th, 2011
Herb Chambers
259 McGrath Highway
Somerville, MA 02145

Dear Herb:
I am glad to say that I am now a proud member of the Chambers family of car owners. I have to confess that I thought the experience of buying a car was similar to going to the dentist, necessary but painful. I now tell everyone about how wonderful it was buying a new car from one of your dealerships. I know this sounds like a commercial, (which I would be glad to volunteer to be in). It really was a great experience. Starting with Neal Bocian, who directed me who to talk to, Dan Bortolussi, the GM who was quick and responsive, Matt Newhouse, the Finance Director, who was pleasant and professional, Dan Garney, the sales consultant, who took all the time to explain every detail of the vehicle to me.  Everyone was great.
There were the big things, like offering the best price and my best trade in offer, finding the exact car I desired right away and getting it to the dealership. There were the small things, like filling the tank up with gas, offering me hot chocolate while I waited for the second wash after my test drive got the car a little dirty in the snow. Having a documentation fee lower than other dealers. Taking three forms of payment for the vehicle. These benefits, everyone being so friendly and helpful combined with the fact that I really love my new Hyundai Elantra has made the whole experience very pleasant and exciting.
Thank you for the leadership that created such a positive experience.

Sincerely, Your Loyal customer,
Robert

10/21/10

Dear Herb,
This past week I had the pleasure of buying a car from Keith Banks-Obanor.
I initially walked in on Monday looking for a used car on a relatively low budget.  Keith showed me some used cars but none were a good fit.  He then showed me the 2010 Honda Insight and described payment options.  I liked the car and the finance terms, but had to talk with family members before committing.  Keith understood, but informed me that it was the last red Insight on the lot, so I gave him a deposit check in order to hold the vehicle. 
After talking with my family, I returned Tuesday early afternoon to officially commit to leasing the car.  Keith was busy tending to other clients but took the time to start the process.  He started the registration process, introduced me to the finance team, and walked me to the insurance company.  He facilitated the process flawlessly, while also tending to other customer needs.
As the sun began to go down and other employees began to go home, I was unsure if I was going to be able to drive my car home that night.  Keith worked double-time and overtime to complete the transaction.  He wrapped up the entire sale process in one day, taught me how to use the car, and enabled me to drive the car home.  Keith also just called to say Hi and make sure I did not have any other immediate needs.  I look forward to recommending.
Best,
Joe

9/29/10

I just wanted to comment on the excellent customer service I received at your Saab dealership in Boston.  I worked with Jonathan Y. in sales and I belive John Rogers from the internet team.  Even though we couldnt work out a deal due to personal finance reasons I still received the best customer service possible.  My first 5 cars I purchased in the last 4 years were all from Boch Honda in Norwood and im planning on my next 5 to come from Herb Chambers!!! Thanks again for all of the help and assistance!

8/10/10

I started working on purchasing a vehicle from HC Honda of
Westborough in early July.  After a lengthy process of finding the exact
make, model and color of the car I’d been waiting for, Josh found one and
secured it until I could come to Massachusetts.  On July 22nd I met with
Joshua Mono of Westborough Honda.  He had just begun a new position in the
financial division there. I spent 2 hours with Joshua, who went over every
piece of paperwork, the warranty options and other … at no time did I feel
pressured, overwhelmed or intimidated by Joshua. His professionalism and
knowledge were both superb.

I was also able to test drive the RAV-4 with Rick Riganese.  He informed me
of the car’s many special features and made sure I was well-versed in the
operation of the vehicle before getting on the road.

On Thursday, July 29th, Joshua personally delivered the new car to me in New
Hampshire.  Again, he spent a great deal of time and patience going over any
questions I had and accompanied me to my town hall to transfer the title of
my trade-in truck.
I want you to know that you are very fortunate to have Joshua Mono as your
employee.  He will go far in your company and I wanted to share personally
this great experience I had as a first-time, and future customer buyer from
Herb Chambers.

Thank you for listening,
Kathy

August 4, 2010

Dear Mr. Chambers,
  At the beginning, I shall like to commend the quality of attention and
service that I have received at this dealership. I had come in looking for a
3 year old Corolla and walked out with a brand new Prius! All this thanks to
the capability of the people that I interacted with who convinced me of the
technical superiority of the Prius and also the financial wisdom in going in
for a lease and then buying the car back.

  In particluar I shall like to bring to your attention the following
persons.
1.) Mr. Biola Balogun: He is as passionate about his products as anyone can
be. All it took was for him to take my wife out for a test drive in the new
Prius and she was sold. Literally! We had seen the Honda Accord before but
after he explained the computerised controls of the vehicle to us, there was
no question that we were going in for a Prius. Furthermore, in light of the
recent negative publicity for Toyota, we were wary. But Mr. Balogun
displayed no such defensive attitude and instead displayed a faith in his
products superiority. We will certainly remain friends even though my sales
transaction is complete and I will be seeing more of the service managers
that I shall see him.
2.) Mr. Chris Wong: He is indeed a polite gentleman and very accomodating. I
tend to be a hard bargainer and Mr. Wong managed to find a deal that I felt
was value for money. He kept smiling even when I told him that I would take
delivery only a few days later. I find that he maintains a very good team
atmosphere and is very approachable.

3.) Mr. Patrick Allonso: I was struck by his swiftness and mastery over the
financial details that can be befuddling even for experienced buyers like
me. Pat is indeed very consumer service oriented and I am saying this for
two specific reasons. One is that we wanted a very specific number on our
licence plate since we believe in numerology. It tends to get complicated
but Pat kept following up wiht me and my wife till he had a number that
satisfied our wishes. Furthermore, in the excitement of buying the car, I
had forgotten to buy Gap Insurance. Pat accomodated me about 5 days later
and got the paperwork re-done so that I could have gap insurance. I came
down a little heavily on hi for this one but he maintained his polite
attitude.

4.) Last but no least, Mr. Nate Piasta: Nate does not know this but I have
called your dealership twice with very small queries that maybe be trifle.
As accomplished as he is, he had the courtesy and patience to explain even
these minor matters to me on the phone. Furthermore, today he re-did my
paperwork for the gap insurance and I had a very pleasant interaction with
him. There was a financial detail that took 4 explanation attempts for him
to get thru to me and he remained ever patient.

  On the whole, I am extremely happy with the experience here. Being a BMW
Herb Chambers customer, I tend to compare between the two and find that
customers here too get to feel like they are buying the very best cars in
the world.

Best Regards,

Chandrika

July 29, 2010

I just purcahsed a car from Herb Chambers Cadillac in Warwick RI. My sales person was Harold Cayouette and finance person was named Debra. I just want to say that this was the Best car buying experience I have ever had. Harold was the most honest man and did not pressure us at all. He was excellent through the entire process. Debra in the finance was also excellent. They both even came in at 7am in the morning before opening so I could pick up my car early. Its nice to see people who care about others and are willing to go the extra step to make everything work. Thanks to these two I will be back to Herb Chambers and buy another vehicle as soon as I
need it and hopefully deal with them again.
 Thanks Dan

I’m absolutley thrilled with my 2009 X6. And while I’m never thrilled about paying full price for a new car, including all the options I selected, I was extremely pleased with Ahmed Jabrane and the way he handled my purchase. He was knowledgeable, professional, focused, conscientious with his follow-up, and very personable at all time. He made concessions where he could, and was very forthcoming about my all aspects of my purchase. I would not have moved as quickly in the process if it weren’t for Ahmed. The same can be said for Azi Parvez. I met Azi for the first time when I purchased my wife’s Mini a few years back. I was glad to see he had been promoted. Azi is also terribly personable, professional, and purveys honest intergrity. In an uncomfortable business transaction – spending a lot of money – Azi makes the extra effort to make you feel comfortable about your choices. As a tenured sales professional, I enjoyed working with both gentlemen. Thanks very much. -Eddie

May 31, 2010

my wife and i just purched our first car from herb chambers of
honda we have bought may cars from major dealers in the past but this has to
be the nicest experince we had buying our new honda our sealman norm methe
and fincane manager thomas au both were couteous and very perofessial and
very friendly hopefully tha car treats us as good as the help thank you
peter&cythia

May 28, 2010

Mr. Chambers,
Just a quick note to inform you of the excellent job two of your employee’s
did for me and my wife. David DiBiasi Salesman, And Miguel(sorry don’t
remember last name) business Mgr. went well beyond their jobs responsibilty
to make the sale of our vehicles happen. We both had Ford leases and it was
time to turn them in. I admit that my credit was well below par to say the
least,but these two gentlemen were able to make it happen.
We are more than pleased with your dealership and I wanted you to know about
your employee’s. Please give my best to Miguel and hope he has recovered
from his injury, and also give david a pat on the back for a job well done.

May 25, 2010

I want to thank the internet, sales, and finance departments for
the outstanding customer performance and satisfaction. I will be doing
business with herb chambers dealerships for sales and service. Again thank
you very to herb chambers ford team !!!!!!