Hello,

My husband and I visited this dealership on June 21. We arrived very early
and was greeted as soon as we walked by the doors of the building. James Dee
asked us if we needed help and we explained we were looking for a pick-up
truck. He walked us to a gorgeous 2006 Ford F-150. The more we looked at it,
the more we loved it. It was the very first truck we looked at and we were
pretty much sold on it. We had all four doors open discussing it when
another salesman escorted a couple over to the truck. Jim Dee was mortified.

I was so impressed with Jim’s reaction. He kept his cool, ran into the
building and obtained the keys and a dealer plate for a test drive. He
apologized profusely for the behavior of the other salesman. We all felt
what the other man did was extremely rude, not only to Jim or us, but also
to the potential customers he had with him. I wanted to at least tell you
about that mishap.

Ultimately, we decided to purchase the vehicle that day. There was a delay
with paperwork and the title, so things took longer than they should have.
Fortunately, the people of Herb Chambers Braintree are doing everything
possible to make it right.

I just wanted to tell you that not only am I impressed with the dealership
itself, but the salesman was perfect.  Our past car searched have lasted
months. This was our first stop shop. We found the perfect truck at the
first dealership we visited and the first truck we saw. Thank you!  We are
actually taking delivery of our new truck tonight! 

Hi Herb,

Just wanted to drop you a quick note on one of your service people at HC
Ford Westborough. I called to get information on what might be involved in
getting my 2007 F-150 inspected prior to making a long drive on our upcoming
vacation. The service rep I spoke with was Carrie and she was fantastic. She
listened to what I wanted (Important) and spent the time necessary to make
sure I was well informed about all options, pricing, and scheduling
availability. My conversation with her is enough to convince me to have my
vehicle serviced at HC Ford of Westborough.

Sincerely,
Peter

P.S. – It would be great if your dealerships started offering Nitrogen tire
inflation

I purchased a New 2008 F150 in April of 08 from the Braintree
dealership.  A couple of weeks a go I was having lunch in Braintree and this
guy comes up to me and asks, “Is that your 150? and did I sell it to you?”
He did not, but he did  remember the guy who did sell it to me. There was a
snow storm coming and I was asking questions about putting a snow plow on
the 150.  Your two “Ford” guys took the time to answer my questions, during
what I am assuming, was their lunch break.  I thought that was very nice,
they were extremely knowledgable.  I will wait until the factory warranty is
up until I put the plow on.  Thanks

Dear Sir;  I am writing to inform you of exemplary service issued to me by Michael Jablon Service Writer, and Jeff Jones Service Manager, at you Westborough Ford location.  I had the unfortunate experience of having the rear differential of my ‘06 F150 fail, on 10/29/08.  Needless to say, this was very disconcerting on a vehicle with 55K miles, is not plowed or used for towing.  I also rely on this vehicle for my business.   I have an extended warranty sold to me by your dealership as ATI, but now serviced by Care Guard.  It took nearly three weeks of run-around by Care Guard to eventually replace the needed components.  After nine days in a rental (I was “covered” only for five), Jeffrey Jones, Service Manager, agreed to let me have a dealer vehicle. After the first parts replacement did not solve the problem, Mike Jablon then had the arduous task of negotiating further costly parts and labor.  He made repetitive calls to ensure a response by Care Guard.  He then faithfully called me every afternoon with an update, even if there wasn’t any news. Finally, on 11/19, my truck was repaired.  Jeff and Mike saw to it that my only expense was my deductible.  I was expecting to pay for car upgrade (to a truck) rental expenses and to pay for the days I was not covered.  This expense was covered by Jeff.

While the experience in total was not a pleasant one, Mike and Jeff provided the service which made the issue palatable.  I would appreciate it if you kindly add these comments to each of their performance files.

Respectfully, Peter