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Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb Chambers

Service at Herb Chambers Audi of Burlington – Paul – New Jersey

7/29/09

Although I live in NJ and I purchased my Audi (I have a few Audi’s) in NJ, I actually work for a company in Burlington, just up the street from your dealership, so I do bring my car in for service there while I am in the office here in Burlington.

I stopped in yesterday to aks about adjusting my sunroof on my 2008 RS 4 (great car, by the way) and Eric Thorner took care of me. He very helpful, fit me in to look at the car immediately, fixed the problem very quickly and returned the car washed and vacuumed, and didn’t charge me (even though the warranty resides with my dealer in NJ).

Very professional service and a great new facility. It was the first time I have been in your new locale. When the time comes to look to purchase another new Audi (you have a very nice R8 in the showroom, but I’m not ready yet for that), I’ll have to shop up here as well.

Thanks again,

Paul

Jessica – Boston, MA

5/11/09

 

I just want to say what an amazing experience I had having my Audi serviced last Friday (May 8). I was coming to your dealership after having an atrocious time at Audi of Brookline and was hoping to finally find a place that had great customer service and knowledgeable staff. I found those qualities and even more. My expectations were certainly exceeded. Eric Thorner was very helpful and I am delighted to finally find a service center I can joyously keep coming back to. Even though it is out of my way (I live in Boston), it’s definitely worth it. Thank you for finally showing me what I thought when I bought an Audi: great service, great customer service, and appreciation for my business.

 

~Jessica