Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

8/1/09

I would like to express my appreciation and thanks to your Mercedes
Benz dealership in Natick.

A few months ago, I purchased a 2006 MB E500 with the MB CPO.  Soon after
purchase, the car began to give trouble and in the first 3 months, the car
was in the dealership for repairs to a total time of 6 weeks.
I was totally frustrated and asked for the car to be changed. Although
outside of the 30th day exchange plan, the dealership worked with me to on
finding a replacement vehicle, which has not been easy as I am often away
and have been particular in what I was looking for. The dealership, with AJ
and Paul in particular, has been extremely helpful and courteous in dealing
with me despite having to deal with my frustration.

Suffice to say, that the E500 has been running much more reliably and I have
decided to keep it. The following people has been especially helpful

AJ Power ? Pre-Owned Sales Manager
Paul Noyhovich ? Sales Consultant
Tracey Evangelos ? Service Advisor

Based on my experience with the dealership, I can confidently say that I
look forward to purchasing the eventual replacement for the E500 from this
team. 

Respectfully

David