Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 7, 2010

I am writing to say “thank you” for providing terrific service.
Dustin O’Brien of Mercedes- Natick has taken such good care of my family and me for years.  I rarely write with commentary, but you should know that Dustin is very special and adds much to your company.

August 29, 2009

“My” service advisor, Dustin O’Brien, went above and beyond to ensure
that I was taken care of when my car needed to be towed to another dealer
while I was in Connecticut. He called the other dealer and suddenly a loaner
car materialized for me.  When a part was unavailable, he called the
Connecticut dealer several times with ideas on how to expedite getting the
part.  He called me daily to check up on the status of my car and whether I
felt that I was being properly treated.  My car wasn’t at his dealership,
but since I was his client that didn’t matter.  He treated me like I was his
best and only customer.  I will continue to purchase cars at Mercedes-Benz
of Natick due to Dustin’s superb service.  I actually send my friends who
are thinking of buying a Mercedes to talk to Dustin first — then they buy
from Mercedes-Benz of Natick! He’s great (we have purchased 3 vehicles from
this dealer)
 
Carolyn

Thursday, August 27, 2009

To Whom It May Concern:

I would be remiss if I didn’t herald the exceptional professionalism
exhibited by my service advisor, Dustin O’Brien. Dustin has distinguished
himself on numerous occasions. Most recently however despite a horrific
repair incident(occuring elsewhere), Dustin undertook this situation on my
behalf as if it were his own. He constantly kept me updated and reported
detailed and accurate information.
In light of his demeanor and interest, I always feel I couldn’t go elsewhere
as he has set an amazing standard for others to emulate. Kindly let him know
how much I appreciate all of his efforts on my behalf. Because of him, I
remain a loyal and satisfied customer and constantly recommend your service
to others.

Mark

6/16/09

Dear Mr. Chambers,

I am sure you receive more constructive criticism than praise from this interface, but I am writing to compliment the great service I have received multiple times from Dustin O’Brien at your Mercedes dealership in Natick. Dustin has gone out of his way to return our GL-550 to our home when we were away. He has fixed both minor and major warranty work for the same car rapidly so we could get our car back for a car-pool or sporting event where we needed our larger car. He even fixed a small issue with my E-350 on the spot without making me come in under an appointment. I cannot tell you how much I appreciate this kind of service. It really does stand head and shoulders above the other dealerships I have dealt with in the past. Dustin has done right by me every time and I just wanted you to know about it.

Sincerely,

Tony