Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 5, 2009

I would like to pass along some very positive feedback about Dustin
at Foreign Motors West in Natick. I have been bringing my car in for service
there for the past year or so and have always found Dustin to be extremely
professional and helpful. My car is older and I have come to rely on
Dustin’s advice and perspective on repairs and maintenance. Without
exception, he is always available and returns my calls promptly. He
patiently explains the issues with my car and I never feel rushed on the
phone. I feel like he values my business and I am treated with respect. I am
sure you are proud to have him represent your dealership.
Thanks,
Nancy

10/15/08

Hi Herb,

I received a call from Brad this morning and appreciate the prompt response…he resolved the issue to my satisfaction…and I look forward to continuing my relationship with your service department…

Thank you and the entire Mercedes Benz Natick team…

Hal

10/14/08

I talked with Hal this morning and it went very well. He wanted it to be constructive and I took it that way. We are going to detail his car on his next visit and we are sending him a gift card to Legal Seafoods. Even though he did not buy the car from us, I believe we will have a chance to sell him his next car. We have also changed the process on advising customers when their cars go to our Ashland body shop for repairs.

Brad Craig

Executive General Manager

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10/14/08

First, let me compliment the Green team in Natick…both Dustin and Aubrey provided great customer service with good follow-up and execution…I truly enjoyed working with both of them and because of their positive attitudes, I will continue to bring my car to them for service.

However, I do have a concern…when I picked up my car on Saturday, October 11, I noticed that there were 55 miles put on the car while it was being serviced…the reason I noticed was that my gas tank was on reserve (it was a little less than 1/4 full when I brought the car in)…I understand that it was driven to Ashland for service and some additional road-testing was done but 55 miles is unacceptable…and not being told that this had occurred is also very disconcerting…

I have reviewed this with Aubrey (his attitude and customer service are to be commended) and I am confident he will handle the situation appropriately…

Hal