Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

11/19/08

Dear Mr. Chambers,

I just wanted to commend you and the staff at Herb Chambers Chrysler Jeep Dodge of Danvers on the outstanding customer service I received.  I brought my 2004 Jeep Grand Cherokee in for service related to a transmission problem, engine idle surge, and creaking/groaning noise in the steering column.

After calling several Jeep dealerships for an appointment, I chose your dealership because, when I called, my call was taken by a service advisor.  Call me old-fashioned, but I like to converse with someone who knows what I’m talking about before I bring my car in for service.  It just makes me feel better and gives me confidence in the shop performing the repairs.  I don’t want voicemail nor do I want an appointment secretary.  When that happens, I go elsewhere.

The next pleasant surprise was experienced upon picking up the car and finding that it had been washed and vacuumed!  I have never experienced this at any auto dealership.  I’m very meticulous about the cleanliness of my car, but my wheels haven’t been this clean since the car was new!  I cannot tell you how disheartening it has been to spend upwards of $700, sometimes even $1,000-$2,000 at a dealership then pick up my car and it’s dirty.  As a customer, it makes me feel like they don’t value my business.  I’ve driven away thinking “would it have killed them to give it a quick wash after all the money I just spent there”?  Obviously, your dealerships go the extra distance by providing this free service, which tells me that you value your customers.  It might seem trivial to others, and a nuisance to the dealers, but to me as a customer this is huge!!!

I wish to compliment you, and to single out Dave Wilson and Michele Jensen.  The professionalism, courtesy and attention to customer service displayed by them has been outstanding to say the least!  Even the technician who performed the repairs, Bob, was most professional when he and I went for a test drive together.  He very clearly explained the issues and answered all of my questions.

In summary, the key elements I look for are: 1) a human being answering my call; 2) prompt, courteous, and professional service; 3) feeling like I’m valued as a customer.  Herb Chambers hits them all – what a refreshing change!

Thank you and best regards,
Susan

11/10/08

I had to take a moment to let you know about my recent experience with your service department and deleasrship in general. You have a great operation. As a women I have in the past dealt with sales people and especially service departments that have dealt with me in a condescending manner because of my gender and assumed lask of knowledge of cars. This has always made me anxious when buying a new car and making my husband take my vehicle in for service to avoid my getting angry at this treatment. It is so refreshing to find a dealership that does not treat me that way. The sales person understood that the car I was buying was mine and he dealt with me making sure I was satisfied even though I had my husband in tow.  I recently took my vehicle in for service and was treated exactly the same. the Service folks were respectful, answered questions and did not treat me as if I were ignorant. I had to say Thank You and though I may not buy another Jeep vehicle I will certainly buy again from a Herb Chambers dealership.

I’d writing to tell you how IMPRESSED I am with your Service Department at your Chevrolet dealer in Danvers! I have NEVER been treated so well at a dealership. I’ve spoken to many people there from the Service Manager down to the Technician. ALL of them treated me so very well. I called GM and told them how happy I am with your dealership. I hope that makes a difference. I will be in the market for a new car soon, trading up from my 2006 to a 2009 and you will absolutely have my business. I’ve been treated so badly from the other dealerships around the area that I went to Penske Chevrolet, where my ex-husband is a Technician, in PA, to buy my car. I didn’t want to deal with anyone in the area. I wasn’t aware your dealership was there until 2 weeks ago when I picked my boss up from Herb Chambers Dodge across the street and saw it. I am truly amazed at the all-around service from you dealership. KEEP UP THE GREAT WORK!!! I have and will highly recommend your business to everyone I know. Thank you!
Sincerely – Heather