Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tuesday, March 01, 2011

Hello Herb,

I am finally sitting down at my computer to write this note of
gratitude…

If you’ll remember, several months ago, I sent an email regarding my 2008
Honda Civic LX.  It was hit by a drunk driver, it’ll be two years ago this
weekend.  I had written to you and asked for advice on whether or not it
was possible to get out of the lease given the severity of the damage and
cost of the repairs (approx. costing $14k).  You had responded by leaving
a voicemail at my home.  Needless to say Herb, I was impressed that you
would personally take the time out of your schedule, to speak with me.

Since then, I had scheduled an appt. with your Comm. Ave. location to have
them check a few things.  My main concern since that accident has been
whether or not the unibody was damaged.  By visual inspection, all appears
to be okay, although the car was never put on a frame machine and measured
for frame damage.  Robert Hall and his tech went through the car, made
repairs and voila, several hours later (including a car wash!), I was
done.
The funny thing is, is that each time I’ve had my car in for service at
Boch (where I leased the vehicle), they have not once, made any repairs
nor adjustments knowing what had happened.

With that being said, I wanted to recognize the following individuals at
your location:

Robert Hall
Anne Perry
Jose Carrasquillo
Dana Dattilo
George Muriuki (now with BMW from what I understand)

>From the bottom of my heart, I would like to thank you and your Honda
family for taking such great care and concern to ensure the customer
“comes first”, especially their safety.  Thank you, thank you.

Finally, with that said, unless I hit the lottery…I’ll look forward to
doing business with you next year.

Sincerely,
Bobbi

July 18, 2010

Howard Reske  and his team at  Herb Chambers Honda were wonderful.  James Aiello and Dana Dattilo took very good care of us. They process of purchasing our car was seamless and not stressful. They were a pleasure to work with and we look forward to doing business with them again.

7/9/10

I recently purchased a used 2008 Toyota Highlander and the service and buying experience was outstanding from Herb Chambers Honda of Boston.  Howie Reske’s Team (James Aiello and Dana Dattilo)made you feel very special and they didn’t put pressure on you to buy the car. The car buying experience was wonderful and I am very, very happy with my purchase!! 

I will now recommend all my family and friends to Herb Chambers Honda of Boston.  Keep up the Fantastic Work!!

Thanks,
Steve