Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 22, 2009

Dear Sir,
I purchased my first BMW on 1997 at dealership in Natick and i was so
satisfied that couple of months ago i came from NJ (i used to live in
Randolph) to purchase a CPO car. Sales man Jimmy K and accountant Dan
Stanley made this purchase an easy transaction and were so helpful and
careing.
Since i have been at your dealership i assumed all dealership are the same
and did i make a mistake. The dealership in NJ DiSimmone is not even close
to your dealership. They are not happy that i bought my car from Natick .
When i purcahsed my car Dan told me to purcahse wheel and tire coverage and
i did. Few days ago i had a nail in my tire and Dan saved me $500 by having
the coverage. Today i had to get my BMW ASSIST activated and they told me i
have to take my car to BOSTON to activate it?? I called Jimmy K and Dan
today and told them about what has happened. Jimmy K called them and they
are activating it in here.
I would like to let you know that this two gentleman have been helping me
and i am thankful to them. By the way i found out the day that i picked up
my car It was jimmy’s day off but he showed up on Thursday to take care of
me anyway.

Please let them know or forward this Email to them that i appreciate their
help and they should be commented for their services. My car is very sharp
and get compliment about it at all times, you have one loyal customer.

Regards,

Abi