Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Mr Chambers,
I wanted to express my thanks to you and your staff at your Braintree location. I showed and interest in a vehicle you had . Your staff : Scott Lewis , Paul Chambers and Miguel (sp?) went above and beyond to answere my questions and concerns regarding this vehicle. The result was my most enjoyable purchase ever. It would take too long to cover the details but I am more than pleased with the service and the way I was treated. I have purchased a few vehicles from your Braintree location and have always been treated this way. Further more, I have sent many friends, relatives and customers there and have always recieved a “thanks” from them. I also have the pleasure of dealing with your parts department on a regular basis and Dan , Frank and the whole staff there have never let me down. In these days I (and I would guess most) have lots of choices but your staff holds my loyalty to Braintree Ford. I thank you for selecting quality people to represent your company !
Best regards,
Jon

Tuesday, December 21, 2010

Hello and Happy Holidays to you.  I purchased a 2011 Tacoma today and wanted to complete a
survey but when asked to log in, I did not have a password so I thought I’d write directly to you, Mr.
Chambers.

Jimmy was the salesperson.  He is professional, polite and a true gentleman.
He delivered the vehicle when he said he would.  No undue or uncomforable pressure.  A TRUE salesman whom
I will do business with again soon.

Shawn, the finance manager, is a delight.  I enjoyed working with him. Great sense of humor which makes
it easy to get through the process.

Dan, the manager, is a great guy.  You’ve definitely got the right man to be running the show.

These three individuals are a great representation of Herb Chambers Toyota of Auburn.  You might want to
think about giving them a hefty bonus this month…. they deserve it!!

Thank you for your time.  Sincerely, Ellie

Tuesday, December 21, 2010

Hello and Happy Holidays to you.  I purchased a 2011 Tacoma today and wanted to complete a
survey but when asked to log in, I did not have a password so I thought I’d write directly to you, Mr.
Chambers.

Jimmy was the salesperson.  He is professional, polite and a true gentleman.
He delivered the vehicle when he said he would.  No undue or uncomforable pressure.  A TRUE salesman whom
I will do business with again soon.

Shawn, the finance manager, is a delight.  I enjoyed working with him. Great sense of humor which makes
it easy to get through the process.

Dan, the manager, is a great guy.  You’ve definitely got the right man to be running the show.

These three individuals are a great representation of Herb Chambers Toyota of Auburn.  You might want to
think about giving them a hefty bonus this month…. they deserve it!!

Thank you for your time.  Sincerely, Ellie

1/13/09

I have been driving my new Hyundai Accent for about three weeks now and let me just say I have never been so happy!! I purchased my brand new 09 Accent with help from Stan and Rusty who were just great. They took the time to look at cars in my price range and explain everything thoroughly never making me feel pressured or rushed. I went in looking for a used car and ended up walking out with an 09 model and feeling one hundred percent confident.

Even when signing all those papers in the office, the guys made me feel completely at ease. Dan explained everything that I was signing and answered all of my questions without hesitation. It can be intimidating for someone who is purchasing their first car!

In all, I would come back to Herb Chambers and plan on it when I purchase my next vehicle. Thank you to you and your employees!