Herb Cares » Customer Service http://herbcares.com The Official Herb Chambers Companies Customer Satisfaction Site Tue, 31 May 2011 18:57:34 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Outstanding Customer Service at Herb Chambers Flagship Motorcars Mercedes-Benz and Sprinter – Ted – Lynnfield, MA http://herbcares.com/services-department/outstanding-customer-service-at-herb-chambers-flagship-motorcars-mercedes-benz-and-sprinter-ted-lynnfield-ma.html http://herbcares.com/services-department/outstanding-customer-service-at-herb-chambers-flagship-motorcars-mercedes-benz-and-sprinter-ted-lynnfield-ma.html#comments Mon, 20 Dec 2010 15:57:02 +0000 tracyc http://herbcares.com/?p=1715 Thursday, December 16, 2010

Herb:

I want to comment on the outstanding customer service that I received from Mark Hoch and your MB
dealership in Lynnfield this past week. They were very professional and I appreciate how quickly my
concern was addressed.
thanks

Ted

]]> http://herbcares.com/services-department/outstanding-customer-service-at-herb-chambers-flagship-motorcars-mercedes-benz-and-sprinter-ted-lynnfield-ma.html/feed 0 Exceptional Dealership at Herb Chambers Lexus of Sharon – Diane – Osterville, MA http://herbcares.com/sales-department/exceptional-dealership-at-herb-chambers-lexus-of-sharon-diane-osterville-ma.html http://herbcares.com/sales-department/exceptional-dealership-at-herb-chambers-lexus-of-sharon-diane-osterville-ma.html#comments Wed, 15 Dec 2010 14:44:13 +0000 tracyc http://herbcares.com/?p=1616 November 11, 2010
Dear Mr. Chambers:
I recently visited your new dealership in Sharon. I went there to test-drive a Lexus and ended up happily buying one that same day. Staline Boisse was my sales contact and he found me the perfect car for a great price. I felt Staline was there for me and made the whole experience comfortable. He even helped me when I came back to get my inspection. He treated me great. Going to a dealership for a woman can be a harrowing experience; I have told my friends and family that your dealership is the exception. Kevin, the finance manager, was great to work with and Rick, the service manager was wonderful as well. I loved driving into the covered service area and having someone take my car. I also loved the cafe. I am definitely coming to Sharon for my oil changes; it is an exceptional dealership. Please tell your team that I am so impressed with their professionalism that I plan on staying a customrer for life.

Sincerely,

Diane

 

 

 

]]> http://herbcares.com/sales-department/exceptional-dealership-at-herb-chambers-lexus-of-sharon-diane-osterville-ma.html/feed 0 Turned A Mediocre Experience Into One That Will Be Remembered at Herb Chambers BMW of Boston, Chad – Boston, MA http://herbcares.com/services-department/turned-a-mediocre-experience-into-one-that-will-be-remembered-at-herb-chambers-bmw-of-boston-chad-boston-ma.html http://herbcares.com/services-department/turned-a-mediocre-experience-into-one-that-will-be-remembered-at-herb-chambers-bmw-of-boston-chad-boston-ma.html#comments Fri, 05 Nov 2010 14:44:26 +0000 tracyc http://herbcares.com/?p=1594 11/3/10

I would like to take a moment to recognize the outstanding customer service provided by Kari Boreske on a recent service visit.  She was committed to ensuring that my experience was superb.  I had been told by another employee that I would receive a BMW loaner; when one was not available, I approached Kari.  She handled the situation gracefully, located a BMW and confirmed that I was happy when I returned the car the next day.
She thoughtfully evaluated the situation and went the extra step to think outside of the box to find a solution.  She turned what was becoming a mediocre experience into one that I will remember when I am looking for my next BMW.

]]> http://herbcares.com/services-department/turned-a-mediocre-experience-into-one-that-will-be-remembered-at-herb-chambers-bmw-of-boston-chad-boston-ma.html/feed 0 Thank You So Much for the Attention That Your Organization Has Allotted to Me and My Family at Herb Chambers Honda of Boston, Aleksander – Brighton, MA http://herbcares.com/services-department/thank-you-so-much-for-the-attention-that-your-organization-has-allotted-to-me-and-my-family-at-herb-chambers-honda-of-boston-aleksander-brighton-ma.html http://herbcares.com/services-department/thank-you-so-much-for-the-attention-that-your-organization-has-allotted-to-me-and-my-family-at-herb-chambers-honda-of-boston-aleksander-brighton-ma.html#comments Wed, 13 Oct 2010 13:31:08 +0000 tracyc http://herbcares.com/?p=1546 10/06/10

I wanted to let you know that the experience I’ve had working with Michael Rassiccia — now on several occasions — has been outstanding every time.  It has exceeded my expectations of car dealership customer service in every way.  I neither expected the punctuality, attentiveness to details I find most people fail to see, the sort of friendly courtesy we can all be inspired by, nor the sheer honesty.  All from a service representative who may not even be a commissioned salesperson!  Regardless of how your organization structures its compensation, Michael deserves the highest consideration from you and your managers.  Although I worked with his other colleagues, too, and found Herb Chambers’ service quality to be at a high level from the outset, Michael’s bar was simply higher.

Thank you very much for the attention that your organization has allotted to me and my family.  Moreover, thank you for finding and retaining high quality personnel, as exemplified by Michael Rassiccia at Boston Honda!

Sincerely,

Aleksander

]]> http://herbcares.com/services-department/thank-you-so-much-for-the-attention-that-your-organization-has-allotted-to-me-and-my-family-at-herb-chambers-honda-of-boston-aleksander-brighton-ma.html/feed 0 Your Customer Service is Superb at Herb Chambers Toyota of Boston, Margareth – Cambridge, MA http://herbcares.com/sales-department/your-customer-service-is-superb-at-herb-chambers-toyota-of-boston-margareth-cambridge-ma.html http://herbcares.com/sales-department/your-customer-service-is-superb-at-herb-chambers-toyota-of-boston-margareth-cambridge-ma.html#comments Tue, 28 Sep 2010 13:34:59 +0000 tracyc http://herbcares.com/?p=1511 9/27/10

You are great in what you do. Your customer service is superb. Your customer service man by the first name Biola who attended to me during my May 2010 4Runner and my Sept. 2010 corolla purchases is very exceptional.

]]> http://herbcares.com/sales-department/your-customer-service-is-superb-at-herb-chambers-toyota-of-boston-margareth-cambridge-ma.html/feed 0 Service Experience is Amazingly Effective and Consistent at Herb Chambers Infiniti of Westborough, Ron – Harvard, MA http://herbcares.com/services-department/service-experience-is-amazingly-effective-and-consistent-at-herb-chambers-infiniti-of-westborough-ron-harvard-ma.html http://herbcares.com/services-department/service-experience-is-amazingly-effective-and-consistent-at-herb-chambers-infiniti-of-westborough-ron-harvard-ma.html#comments Fri, 17 Sep 2010 13:54:19 +0000 tracyc http://herbcares.com/?p=1487 September 17, 2010

Herb,

First, thanks for providing a direct connection to you.  I want to express my appreciation and respect for the customer service obsession that I have experienced at first your Boston store and now at Westborough.  Every aspect of the service experience at your stores is amazingly effective and consistent, you are clearly doing it right.  I’m a business owner and my business motto is “the customer comes second,” meaning that treating your employees extremely respecfully results in them taking very good care of your customers, i.e., satisfied employees make satisfied customers.  I sense that to be your MO too.  Congratulations.

Ron

]]> http://herbcares.com/services-department/service-experience-is-amazingly-effective-and-consistent-at-herb-chambers-infiniti-of-westborough-ron-harvard-ma.html/feed 0 Outstanding Customer Service Throughout The Process at Herb Chambers Lexus of Norwood, Bob – Canton, MA http://herbcares.com/sales-department/outstanding-customer-service-throughout-the-process-at-herb-chambers-lexus-of-norwood-bob-canton-ma.html http://herbcares.com/sales-department/outstanding-customer-service-throughout-the-process-at-herb-chambers-lexus-of-norwood-bob-canton-ma.html#comments Fri, 03 Sep 2010 18:36:52 +0000 tracyc http://herbcares.com/?p=1450 August 31, 2010

I took delivery of a 2010 Lexus Rx 350 today.  This is my first
Lexus and my first experience with one of your dealerships.  I wanted to
write you about the outstanding customer service I received throughout the
process from Dave Richmann my sales and leasing consultant.  I have to say
this was my best car buying experience in over 40 years of buying cars.
Dave always acted in a professional manner, he was very knowledgable about
the product and provided completed and understandable answers to my
questions.  The delivery experience today was outstanding.  Dave is a sales
consultant that I will recommend to my friends.  It is important that you
know that Dave does an outstanding job representing your Lexus dealership.

Bob

]]> http://herbcares.com/sales-department/outstanding-customer-service-throughout-the-process-at-herb-chambers-lexus-of-norwood-bob-canton-ma.html/feed 0 Express Appreciation at Herb Chambers Ford of Westborough, Dan – Dudley, MA http://herbcares.com/services-department/express-appreciation-at-herb-chambers-ford-of-westborough-dan-dudley-ma.html http://herbcares.com/services-department/express-appreciation-at-herb-chambers-ford-of-westborough-dan-dudley-ma.html#comments Mon, 23 Aug 2010 15:20:45 +0000 tracyc http://herbcares.com/?p=1427 August 16, 2010

I wrote a few months ago expressing concern the finance manager was
not getting back to me regarding the GPR refund owed to me by API that they
were not honoring.

I wanted to let you know Paul Zephyr got back to me and gave me the
information I needed to obtain the refund, which I received last month.  I
would like to express my appreciation for the assistance in this matter.

Dan

]]> http://herbcares.com/services-department/express-appreciation-at-herb-chambers-ford-of-westborough-dan-dudley-ma.html/feed 0 Great Customer Service at Herb Chambers Lexus of Norwood, Marsha & Tom – Dedham, MA http://herbcares.com/services-department/great-customer-service-at-herb-chambers-lexus-of-norwood-marsha-tom-dedham-ma.html http://herbcares.com/services-department/great-customer-service-at-herb-chambers-lexus-of-norwood-marsha-tom-dedham-ma.html#comments Fri, 02 Jul 2010 19:04:52 +0000 tracyc http://herbcares.com/?p=1291 June 30, 2010

Herb,
I just wanted to tell you what a great customer service department you have
in Sharon,Ma. Tina took great care of us and went out of her way, even
staying later to accomodate us.
Thank you,
Marsha & Tom

]]> http://herbcares.com/services-department/great-customer-service-at-herb-chambers-lexus-of-norwood-marsha-tom-dedham-ma.html/feed 0 More than Satisfied with Experience at Herb Chambers Honda of Westborough, Jeff and Jessica – Westborough, MA http://herbcares.com/sales-department/more-than-satisfied-with-experience-at-herb-chambers-honda-of-westborough-jeff-and-jessica-westborough-ma.html http://herbcares.com/sales-department/more-than-satisfied-with-experience-at-herb-chambers-honda-of-westborough-jeff-and-jessica-westborough-ma.html#comments Tue, 16 Feb 2010 14:37:52 +0000 tracyc http://herbcares.com/?p=1066 2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

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