Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thursday, December 16, 2010

Herb:

I want to comment on the outstanding customer service that I received from Mark Hoch and your MB
dealership in Lynnfield this past week. They were very professional and I appreciate how quickly my
concern was addressed.
thanks

Ted

Sincerely,

Diane

11/3/10

I would like to take a moment to recognize the outstanding customer service provided by Kari Boreske on a recent service visit.  She was committed to ensuring that my experience was superb.  I had been told by another employee that I would receive a BMW loaner; when one was not available, I approached Kari.  She handled the situation gracefully, located a BMW and confirmed that I was happy when I returned the car the next day.
She thoughtfully evaluated the situation and went the extra step to think outside of the box to find a solution.  She turned what was becoming a mediocre experience into one that I will remember when I am looking for my next BMW.

10/06/10

I wanted to let you know that the experience I’ve had working with Michael Rassiccia — now on several occasions — has been outstanding every time.  It has exceeded my expectations of car dealership customer service in every way.  I neither expected the punctuality, attentiveness to details I find most people fail to see, the sort of friendly courtesy we can all be inspired by, nor the sheer honesty.  All from a service representative who may not even be a commissioned salesperson!  Regardless of how your organization structures its compensation, Michael deserves the highest consideration from you and your managers.  Although I worked with his other colleagues, too, and found Herb Chambers’ service quality to be at a high level from the outset, Michael’s bar was simply higher.

Thank you very much for the attention that your organization has allotted to me and my family.  Moreover, thank you for finding and retaining high quality personnel, as exemplified by Michael Rassiccia at Boston Honda!

Sincerely,

Aleksander

9/27/10

You are great in what you do. Your customer service is superb. Your customer service man by the first name Biola who attended to me during my May 2010 4Runner and my Sept. 2010 corolla purchases is very exceptional.

September 17, 2010

Herb,

First, thanks for providing a direct connection to you.  I want to express my appreciation and respect for the customer service obsession that I have experienced at first your Boston store and now at Westborough.  Every aspect of the service experience at your stores is amazingly effective and consistent, you are clearly doing it right.  I’m a business owner and my business motto is “the customer comes second,” meaning that treating your employees extremely respecfully results in them taking very good care of your customers, i.e., satisfied employees make satisfied customers.  I sense that to be your MO too.  Congratulations.

Ron

August 31, 2010

I took delivery of a 2010 Lexus Rx 350 today.  This is my first
Lexus and my first experience with one of your dealerships.  I wanted to
write you about the outstanding customer service I received throughout the
process from Dave Richmann my sales and leasing consultant.  I have to say
this was my best car buying experience in over 40 years of buying cars.
Dave always acted in a professional manner, he was very knowledgable about
the product and provided completed and understandable answers to my
questions.  The delivery experience today was outstanding.  Dave is a sales
consultant that I will recommend to my friends.  It is important that you
know that Dave does an outstanding job representing your Lexus dealership.

Bob

August 16, 2010

I wrote a few months ago expressing concern the finance manager was
not getting back to me regarding the GPR refund owed to me by API that they
were not honoring.

I wanted to let you know Paul Zephyr got back to me and gave me the
information I needed to obtain the refund, which I received last month.  I
would like to express my appreciation for the assistance in this matter.

Dan

June 30, 2010

Herb,
I just wanted to tell you what a great customer service department you have
in Sharon,Ma. Tina took great care of us and went out of her way, even
staying later to accomodate us.
Thank you,
Marsha & Tom

2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica