Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

1/22/10

Good day,
I wanted to let you know as I’m sure you already do, that your service director of Auburn, Jeff Krasner is superior at customer service. My new car failed inspection today due to my plate having spray paint on it. My husband cleaned it and after calling the service department and speaking with Jeff, he apoligized for the mishap and asked me to come back and get my sticker. When I got there, he brought me in his office explained the RMV’s policies and gave me a voucher for a free oil change. Tiffany Schimmelmann was also very attentive and professional. I have never had such great customer service at a car dealership.
I did my research online and looks like I made the right decision to bring my buisness to you.
Thank you!

December 14, 2009

Mr Chambers,

Can I just say that on Dec 5th I leased an Infiniti Ex and I had a wonderful
experience to say the very least. It all started with my brother asking if I
wanted to go with him while he was going to purchase a new Infiniti as well
the week before. Well, I went along for the ride but had no real intention
of purchasing anything right away. I had leased a 2007 Nissan Altima and the
lease was ending on 1/10/2010 so I just went to start looking. The Sales
person that we corresponded with was Anthony Carlino. He is a true asset to
your Dealership!!! He sat with my brother first and then took the additional
time to have me drive the Infiniti EX and explain everything about it. I
have never had the service that he extended to us in the past at any
dealership and I appreciated all the “QUALITY” time he spent with both of
us. Once I drove the EX I was hooked and from that point on Anthony did what
ever was in his power to do so in order that I might be able to purchase
this car. I have not had the opportunity to deal with any other sales person
from your dealership nor do I ever want to. If the sales people at your
dealership are all as excellent as Anthony I can understand why you are as
big a dealership as you are. Customer Service is no. 1 in my book because I
too, am in a customer service position and it is fantastic to see that it
truly does exist!! I would just like to close by saying that not only did I
buy an infiniti but also made a friend and that doesn’t happen every day.

10/30/09

 i was suprised the way i was treated i want to look at a car was not dressed to nice but i was treated with a lot of respect i had a very pleasent time going there i would recomend anyone to go buy a car there they were 4 people that help me from the start they were all very nice starting at the phone till dilivery time i remember 3 names rocco,erick,patty .Q one more that i dont remember but he was also very nice. when i first walked in ur dealership me and my wife looked at each other and said we dont belong here looked way out of our league but they didnt care and still gave us respect thats how all dealerships should be we work very hard to earn what we have and it feels good when u spend it people apriciat it just wanna say thank u for your great service

-dionicio

10/7/09

I recently wrote in regards to my dissatisfaction with my recent Land Rover purchase.  I would like to retract that feedback, and commend the efforts of Dave Melkonian and his team for going above and beyond to ensure my satisfaction.  They provided immediate, and outstanding customer service!  Thank you.

Kellie

______________________________________________________________

10/6/09

Worst experience I have ever had with a Herb Chambers dealership.

Purchased a Range Rover Autobiography last week registered to my business in NH.  After the first day I noticed there was no inspection sticker on the vehicle.  I opened the glove compartment to search for the registration only to find they had forgotten to give that to me.

I had to call and request the registration 2 times only to be told it had been overnighted to my business address the day before.  We are not fully relocated to that address, which I could have explained had they taken the time to call me.  When asked why they did not contact me when they realized they forgot to give me the registration, Oliver replied, “Good question.

Anyway the vehicle is registered.” 

It is not customary for Herb Chambers to expect their customers to be responsible for the inspection of their brand new vehicles.  My husband, Michael, and I have been purchasing BMW’s and Land Rovers from Herb Chambers for many years.  Given this level of service, we will be going elsewhere in the future.

Kellie

10/03/09

Sirs , last week I was assisted at your Westborough parts
department by Pete and Manuel , their names were not listed in platinum on
the wall but the service that they gave me was , Ray

8/25/09

I purchased my Saab a few years ago from Herb Chambers and continue to be SO impressed by the customer service. The service department is fabulous! I wouldn’t go to anyone but Herb Chambers for service or to purchase my next vehicle.

8/14/09

Earlier today, I sent an e-mail regarding a bill regarding some
service that I had done on my Jeep earlier this week.  I was very irate and
felt that I had been wrongfully charged for some work that I had done twice.
Jeff Albert (general manager) called me after work today and he agreed that
bill I received for $196.02 was marginal at best given the circumstances of
the work I had done.  I was impressed that this was handled in such a prompt
and courteous manner and was extremly pleased with the result.  Jeff was
cordial and diffused a potentially ugly situation in a manner that was
acceptable to both of us.
He agreed to refund the $196.02 for which I was grateful.  Once I receive
the money, I will consider the issue closed.
I’d like to commend Jeff on his handling of the situation and for seeing my
point-of-view.  Sometimes things are not as black and white as they seem and
Jeff took this into consideration. 
Thank you
Paul

On Monday evening, I was in a dire situation and did not know what I was
going to do.  I had just arrived into Boston from Ireland and was unable to
locate my car keys (which were back in Ireland).  My husband flew back home
to Florida to work and I needed to drive to New Hampshire to pick up my
three kids at my in-laws.  My husband was able to locate your dealership in
Danvers and they made me a new key for the car.  It was now 6:00 pm and I
took a cab from the Four Points Sheraton in Revere to your dealership,
picked up the key and took the cab back to the hotel.  I followed the
directions given to reprogram the key but it did not work.  At that point it
was very late, I was very upset, and I called your dealership back to see if
they could help.  I spoke to a man in the sales department who said that he
was going to call me back and get me someone who could help.  I never
thought that he would call back but sure enough he did and told me help was
on the way.  It was now almost 9:00 pm and I got a call from Tony Messana
who works in your parts department.  He came all the way from home to come
and help me with my key.  When he arrived, he concluded that the key was not
programming due to the battery being almost dead.  He then called another
man named who also works in your dealership named Mike Zuccaro.  Mike also
came all the way from home with jumper cables to charge the battery and
program the key.  Tony then charged the battery with his hummer and was able
to program the key, which takes over 30 minutes to do.  It was now 10:34 pm
by the time we all left the parking lot of the Sheraton Hotel.  I know that
this had been a long story, but I needed to tell you some of the details
that took place that evening. 

I am truly touched and amazed by the kindness, generosity of time, and care
your staff exhibited Monday evening.  This also includes the sales staff and
the receptionist handling all of my phone calls.  Tony and Mike went above
and beyond what anyone should expect of them and I am forever greatful for
their unselfish act of kindness.  Your staff has restored my faith in
humanity in such a crazy selfish world.  I thank you, my extended family
thanks you, and most of all my children thank you for giving them back their
mommy.

Dear Mr Chambers,
 This is my first web posting but the third time writing toyou to express my gratitude  for the extrodinary customer service provided to me by  service advisor Mark Ravin at the MINI of Boston dealership. I purchased my 2003 at your dealership and have found that  every encounter I have had with the Service Department and  Mark to be positive, professional and attentive to my every concern and question. Mark has to one of the most upbeat, positve, pleasent service providers I have ever dealt with. I know his job cannot be easy…dealing with the public on a daily basis can be stressful but  I have never seen him flustered or anyway other that very accomodating. Mark  always finds time to answer any and all questions and most importantly, I have come to totally trust his advice and recommendations. Unfortunately, my MINI  is somewhat of a lemon and for that reason. I have spent more time that the usual  customer dealing with problems. Nonetheless , I love the car and would not hesitate to purchase another from your dealership, in great part due to Mark  Ravin and the excellent care provided  by the Mini service department.
Sincere thanks,
Nancy