Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/27/10

You are great in what you do. Your customer service is superb. Your customer service man by the first name Biola who attended to me during my May 2010 4Runner and my Sept. 2010 corolla purchases is very exceptional.

02/10/10

I had a tire bust on my RAV4. I called for an appointment and was
very pleased they fit me in so quickly to replace the tire (and an oil
change).  I had paid for tire coverage.  They did not see me as having the
tire coverage, so it took for me to dig out my paperwork when I leased the
RAV so I could show them that I did.  (I guess the tire coverage place
changed names or something).
I just wanted to say that despite this initial snag, everyone was very, VERY
helpful, from the finance manager (I belive it was Steve or Scott) on down.
But most helpful of all was Jessica Cantwel in service.  She went above and
beyond to make sure that I was taken care of, calling me several times and
letting me know how things were being done.  I have bought two corollas, two
rav4s, an echo and probably more that I cant remember from this particular
dealer, so i appreciate the extra effort.  Thank you.

11/3/08

In August, I purchased a 2009 Toyota Corolla from one of your Sales Representatives at your dealership in Brighton – Ahmed Mowena. My experience with Ahmed was exceptional, he exceeded both my parents and my expectations by 10-fold. Due to my recent move from Canada to the US, Ahmed helped me with obtaining insurance, getting a driving record from Canada, and ensured that all issues regarding my new car and the transition from Canada to the US were taken care of. My parents were thoroughly impressed with Ahmed’s professionalism, honesty, and eagerness to ensure that our satisfaction was his number one priority. Personally, as a first time car buyer, I was impressed by his honesty, integrity, and level of care throughout the entire process. He made the process seamless with his positive attitude and attention to detail. I hope that this information does not remain un-known because he deserves to be recognized for the efforts that he underwent. I would undoubtedly refer Ahmed and Herb Chambers Toyota to any of my colleages and friends in the future and will enjoy bringing my car to the Brighton location for service.