Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

October 21, 2008

Giovanni Tosti, General Sales Manager

Herb Chambers MINI of Boston

1168 Commonwealth Ave

Boston MA 02134

Giovanni,

Erin and I want to thank you and your team, especially Rich Tran and Aaron Walker, for the exceptional purchasing experience of our 2009 MINI Cooper S.

Every time we visited Herb Chambers MINI you made us feel comfortable and at ease. Each of you patiently answered all of our questions, worked with us to find the right MINI in the shortest time possible, and kept us informed of the status of our car throughout the purchasing process.

I was especially impressed that Rich spent an hour helping us get to know our new car, from helping us to understand all the features to setting our options in the onboard trip computer. He is clearly passionate about MINIs and appears to get great satisfaction from transferring that excitement to new owners.

By themselves MINI Coopers must be one of the easiest cars to sell. The performance, price, and especially the one-year leasing option fit our needs perfectly. That said, your team of professionals made it even easier. Thank you for all your help and hard work. You made the purchase of our MINI simple, painless, and even a little fun.

Best regards,

Alex & Erin