Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Jun 23, 2009

Hi Mr. Chambers,
I am a customer of yours in the Lexus dealership in Walpole. We took my sister in law to your Chrysler Jeep dealership in Danvers last weekend and had Mr. Mark Cunningham as our sales associate. Actually, we had been to a few dealerships before landing at Chambers and had a very bad experience at
Ira Toyota so when we got to Chambers I sent her with her sister to look at the used car inventory and I went inside and I listened and looked around and I picked out Mr. Cunningham for Janice. He was very
professional but congenial; he was a great listener which is a very important characteristic
of a good sales person. He was able to get from her what it was she was looking for in a used car and he was the first sales person she was truthful with about how much she could spend on a vehicle. This has been a very hard time for her giving up her leased vehicle and pick out a used vehicle with a lot of miles on it is basically her lot for now.  I want to thank you and thank Mark Cunningham for the professionalism that
your dealerships bring to the public when shopping for cars is usually an exercise in dodging sharks and bombs and the trust level very low in the industry.
Thank you Mark for treating Janice with the respect she deserves.
Sandra