Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/1/10

I just bought a 2007 Honda Accord yesterday that I found through
Cars.com. I am very pleased with the attention I received from the first
Internet contact with Anthony Kent, the follow up emails and phone calls -
though not pushy they let me know that my business is valued – and then with
my visit to the dealership in Westborough on Saturday and working with Jim
Sweeney, taking the test drive, and arranging the financing with the
business manager. I appreciated Jim’s professional and friendly sales style
and attention to the details of making my buying experience a positive one.
I’m especially grateful that he was able to bring the car to Nashua to
register it in NH – that saved me trying to figure out the logistics of
getting it home. And he put the new license plates on too!
The car really is exactly what I wanted and more and the level of service
was outstanding.
Thanks so much!
Allison

I am a Ford/Honda/LM dealer in Idaho, and I was looking for a
supercharged RR to replace my 2009, and my cars.com search led me to your
site.  I am working a deal on a black on black one with one of your stores,
but that is not the purpose of of my comment.  

I was part of the Ford Auto Collection [Salt Lake City] when I sold my
stores into that mistake, but we studied the web for our marketing efforts,
and we had Ford’s money to study the best.  Well, we missed yours, and it is
FANTASTIC.  I have been on your website for an hour, and was drawn into your
cars and coffee site, what a great idea.  Your pictures online are great,
the idea you will allow someone to write you personally is over the top, and
you internet person called me instantly this morning.  You are one of the
most dialed in dealers I have experienced in a long time, and you must be
sharp — 47 dealerships!  How did you do it?  There must be a story, and you
must have started with one?   I am the President of the Idaho Dealers
Association and we have putting together a history on our dealers, and none
are even close to what you accomplished–and you look like you are having a
great time without being stuck up. 

Just GREAT job!   Gregg