Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/10/10

Herb…

This is a letter of praise…praise for two different salespeople in two different dealerships.  They are exactly the kind of salespeople that I always tried to develop when I was still working.  Both were able to totally satisfy me and I can be a pretty finicky type!
Heather Turmenne (at HC BMW Sudbury) listened well and realized that BMW could not satisfy my strong requirement for a Cabriolet with 4-wheel drive.
She didn’t just let me walk out the door… she asked if she could have an Audi salesperson contact me and provide me with what I sought.
Tom Viner (at Burlington Audi) contacted me immediately and proceeded to earn my business.  I traded in my Lexus (bought from you years ago) for a
2011 Audi A5 Cabriolet.  Tom worked with me to get me what I needed and did so primarily via e-mail, which was my preferred method of communicating. 
In both cases they (Heather and Tom) represented the Herb Chambers companies first, their respective dealerships second and their individual brands third… the right priorities, I think…
I hope to be at the Sudbury “Cars & Coffee” tomorrow and will share more of this with you should you be there with your ‘67 Ferrari GTB4.  I would hope that you congratulate both of these fine employees for representing you so well.

I am a Ford/Honda/LM dealer in Idaho, and I was looking for a
supercharged RR to replace my 2009, and my cars.com search led me to your
site.  I am working a deal on a black on black one with one of your stores,
but that is not the purpose of of my comment.  

I was part of the Ford Auto Collection [Salt Lake City] when I sold my
stores into that mistake, but we studied the web for our marketing efforts,
and we had Ford’s money to study the best.  Well, we missed yours, and it is
FANTASTIC.  I have been on your website for an hour, and was drawn into your
cars and coffee site, what a great idea.  Your pictures online are great,
the idea you will allow someone to write you personally is over the top, and
you internet person called me instantly this morning.  You are one of the
most dialed in dealers I have experienced in a long time, and you must be
sharp — 47 dealerships!  How did you do it?  There must be a story, and you
must have started with one?   I am the President of the Idaho Dealers
Association and we have putting together a history on our dealers, and none
are even close to what you accomplished–and you look like you are having a
great time without being stuck up. 

Just GREAT job!   Gregg