Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

October 21, 2009

I wanted to send a note to say how good the service I have received
consistently at this dealership has been.
I have purchased my 3rd car from Westborough Ford and all of my experiences
have been terrific but I just brought my car in for some warranty service
and Carrie Hoffman could not have been better. Not just Carrie really, but
everyone that I have been in contact with.
I am a sales rep on the road and the Service Dept has always been so good at
helping me stay productive in my job while getting my car serviced. The
communication is always excellent and there is a true commitment to ensuring
I am completely satisfied. I work for a service oriented company and know
how much it takes to truly provide excellent customer service and I can say
that Westborough Ford is committed, and it shows.
Thank you to all the people that make what could be a pain, a joy.
Best regards
Bill

September 16, 2009

We want to express our sincere thanks to Carrie Hoffman and Jeff
Krasner in your Westborough Ford service team.  They went above and beyond
any service group we ever worked with to resolve a brake problem on our
truck with 17,000 miles.  Carrie listened to our concerns and worked with
the service manager and corporate on our behalf.  We were very impressed
with her customer skills and resolution and plan to be a loyal customer in
the future.