Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

10/28/08

Hi Jeff,

I appreciate your offer. I remember dealing with you and remember you being a nice guy. Please don’t misunderstand my intentions. My intention was just to describe my experience w/ the company and how it wasn’t a great one. Since you are trying to really make the situation right, I have no choice but to go back and add to my comments. I also am sooo glad to hear that the salesman and “arrogant” sales manager are no longer with your company. Good move on your part. This just goes to show you that good customer service will get you far-we will definately now keep HC of Millbury in mind for our next vehicle.

Have a Good Night,

Steve & Jocelyn

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10/28/08

Dear Steve & Jocelyn,

Thank you for your feedback regarding your purchase. I have tried to reach you by phone and have been unsuccessful.

I am familiar with your negative delivery experience last December. I was appalled when this happened and I still use this

delivery as an example of how “not to do it,” as I expressed to you when we spoke last year.

Both the sales person involved and the sales manager are no longer employed here.

Customer satisfaction is the most important thing to us and we strive for excellence.

Once again, I apologize for our shortcomings last year and would like an opportunity to show you our better side.

Please accept as an appreciation of your patronage from me a complete interior and exterior detail of your vehicle as well as the full tank of

gas that you should have received from us upon purchase. Call me at your earliest convenience to schedule this service.

Sincerely,

Jeff Albert

General Manager

Herb Chambers Chrysler Jeep Dodge

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10/27/08

I’m so glad that I was emailed this new page for customer complaints. I bought a used Dodge Caravan from HC in December of 07′. I don’t understand the certification process because after I bought my van, it needed 4 brand new tires and an alignment. That’s not my complaint: when the salesman delivered it, he delivered it on what turned out to be the worst snowstorm of that year. He knocked on my door, handed my husband the keys, and proceeded to tell us that our new van was stuck at the bottom of our street and we had to go get it ourselves. My husband Steven was gone for 4 hours in the snow that night. Not only did my van need work, was abandoned down the hill of my street, but to top it off, the gas tank was on E and the gas light was on. Needless to say, this experience was a nightmare. I did fill out a customer surver form telling this story, but funny thing, never heard a word back.