Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

11/11/08

Hi Herb:

I was driving my dog out to a park north of Boston for a hike today when I made a left turn to tight and ran over a curb corner with both of my driver’s side tires, blowing them both from the sidewall.

I called AAA and the operator expressed doubt that a service center would be open on a Veteran’s day, but I asked her to get me a tow to your Toyota dealership in Boston (I drive an 07 Camary Hybrid).

I called ahead, and not only was the dealership open, the service center was as well. I met the manager of that department and, for the first time in my life, I was acutaly IMPRESSED with a dealership service center employee. He and the gentleman working the counter offered me several options for tires in different price ranges, and even offered to drive elsewhere to pick up a tire for me. They never bothered me about bringing my dog into the shop, and had everything taken care of in just over an hour.

I didn’t buy my car from your Boston Toyota dealer, but now I wish I did. Thank you so much for employee such a great team. I work in retail, and I know how trying the public can be, so I’m even more impressed with your team.

Thanks again,

-Tim

P.S. Austin, my dog, thanks you too.