Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 29, 2010

I just purcahsed a car from Herb Chambers Cadillac in Warwick RI. My sales person was Harold Cayouette and finance person was named Debra. I just want to say that this was the Best car buying experience I have ever had. Harold was the most honest man and did not pressure us at all. He was excellent through the entire process. Debra in the finance was also excellent. They both even came in at 7am in the morning before opening so I could pick up my car early. Its nice to see people who care about others and are willing to go the extra step to make everything work. Thanks to these two I will be back to Herb Chambers and buy another vehicle as soon as I
need it and hopefully deal with them again.
 Thanks Dan

July 13, 2010

Re: Jim McKenna
In June we purchased a CTS wagon. Jim was your sales rep. In the two issues
which have come up since the purchase (non-vehicular in nature), Jim has
demonstrated his professionalism, attention, attitude and concern about your
customer that I have never experienced in 45 years of buying cars.

Your company should be proud of such demonstration of concern about customer
welfare. Please share with Mark Goldstein and Jim. Thank you.

07/10/10

Dear Mr. Chambers,
I just want to send you a note to say how pleased I am with the way your staff handled my recent purchase of a used car from your dealership. Everyone I dealt with was professional and pleasant, and delivered on every commitment. I am happy with the car I purchased and very pleased with the way I was treated.

My special thanks are for Harold Cayouette at your used Cadillac dealership in Warwick. Harold did everything he could to make the car buying procedure hassle free for me. To use the overworked expression, he exceeded my expectations. I will recommend my friends see Harold when they are looking for a new car. I was also treated very well by Bill Shaw at your Lexus dealership in Sharon when I called for information. Bill explained your procedures for moving the car I was interested in from Sharon to Warwick. Also, Paul Nischo in Warwick helped everything go smoothly.

You understand the internet sales concept! Buyers like myself prefer to research cars on the internet, and finalize as much of the deal as possible on line before going into the dealership.  We specifically do not want to negotiate in the sales cubicle! Herb Chambers does an excellent job of showing your inventory on your web site. The many photos of the cars are good, and I particularly liked the Carfax reports. Thanks to you and your staff for helping me find and purchase the car I wanted.

Sincerely, Herbert

June 10, 2010

Purchased ‘10 CTS WGN. this past Monday in Warwick. Salesman JIM
McKENNA. This is the 6th Caddi we’ve owned, the previous purchased in NH.

In all our Caddi experience never have we had a rep. better than McKenna;
never. The man went out of his way with understanding, concern and
responsiveness. Further, he was TOTALLY knowledgeable;ie; he was able to
answer any and all questions without consultation.

If I ran any type of a sales organization, I would hire him in a minute and,
remember, we are talking about a car salesman here. Great job.

March 08,2010

We write to tell you that we purchased a 2010 SRX in January, 2010.
Unfortunately, we had a few problems that left us totally dissatisfied and
regretting our purchase.  However, your staff, Mark Goldstein, John Brodeur,
George Rigo, and George Belovich all worked very hard to resolve our
problems.
Their efforts as a team went above and beyond and completely turned our
attitude around.  We are 110% satisfied customers! This was not an easy task
for them to fulfilled but they did it along with the entire staff at the
Cadillac – Warwick dealership.  Thank you!  Neal & Donna

02/22/10

Dear President,

I wish to explain my supreme experience with your company in Warwick, Rhode
Island recently.

I have a 2007 Cadillac Escalade that experienced some problems with the tire
sensor, electrical, wheels, and others.  Your service department did know
that I purchased the vehicle from another dealer, however, I was treated as
one of the family by your representative Steve Fennesy.  He was
understanding, direct to the problem, and repairs were prompt and very
professional.  You have a thorough employment screening staff to employ
these professionals.  When I purchase a new car, I will go through Steve, he
must be involved. 

Thank you again for this experience.

Richard

09/23/09  

I am not a flowery person nor do I write or comment on service often.  Had to let you know my salesman Jim McKenna, went over and above what was necessary after buying my new CTS cadillac last week.  As an example, he drove to my house in MA on Sunday to deliver my registration for my insurance company inadvertently told me I should not be driving with just the binder and he knew I was uncomfortable and hand delivered it to me.  I am older and he couldn’t have treat me better if I were his Mom…  Thank Jim for me.
 Janet

6/24/09

Hello Herb

Just wanted one of your sales people in Providence to be recognized.

I bought a 2006 STS from your providence location.This car is silver with a custom black coach roof when I drive this car people actually stop to look at this car it is that sharp. Brian Carreiro was my Sales Person. He went  out of his way to make sure I was satisfied. I bought the car in March and I just got the time now to write to you.  Herb I look forward to buying my Next Caddy from  the Providence Store.

Thanks

Paul

5/17/09

On 3/4/09 I bought a used vehicle from Herb Chambers Cadilac. After driving it for awhile I thought of my experience with your dealership.

It was second to none.

Replaceing the missing key, fixing the brakes, all made the difference.

When one of your people said they would be there, they where.

When one of your people said they would do something, They did it!

No nonsense. A good used vehicle at a reasonable price!

When I decide its time for a New car

I plan on seeing George Belivich. His honesty and integrity was well received and appreciated.

He went the extra step even with a lower priced used vehicle.

It is unusual in todays world to find a decent car dealership.

I may not buy a caddy, but I am sure George can fix me up with the right Herb Chambers dealership.

I drove down from Mass and I am glad I did.

Thank You

Sincerly,

Brad

2/18/09

 Mr. Chambers,

 I wish to tell you how pleased I am with my 2006 Cadillac DTS purchased from your dealership in Providence.  I purchased this in July of 2008 and have never been happier.  At the time of the purchase the salesman and general manager were extremely helpful and responsive to my needs.

 Since that time, I have had the car in for maintenance and repairs.  This was the first time I have purchased an extended warranty and the oil change/maintenance plan.  I have been very pleased with both.

 I am writing because I have had the car in for a few minor warranty repairs and the service was impeccable!  The service managers were professional and responsive every time.  They hustle and attend to the needs of the customers very effectively.  Each time that I needed a rental, the transaction was smooth and efficient.  I was always contacted about information for the repair or other necessary service.

 I just wanted to pass along my extreme satisfaction with the dealership in Providence.  I plan to be a long time Cadillac owner and trust that it will be with Herb Chambers.  I wish you the best of luck during this trying economic time.  Having been a GM customer for quite some time, I am pleased to have his new vehicle for my family.

 Sincerely,

 Richard