Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

February 22, 2010

To FMW Service Department:

I cannot begin to explain the professionalism, care, and value that FMW has shown to me as a customer. And by all means, I am not an frequent MB buyer, I didn’t even buy my vehicle through Herb Chambers!  I will now though and here is why! 

I inherited a 2002 C230 Kompressor with extremely low miles along with some extremely expensive problems.  Both my father and myself have gotten our MB’s serviced here before and have had nothing short of a delightful experience.

Furthermore and specifically, Ken Black should be noted as a not-so-average service manager.  I have had MANY vehicles serviced at a number of different dealer owned service shops and no experience has come closely to FMW.  Ken has gone out of his way on MULTIPLE occassions to help me maintain my problematic vehicle.  He is driven to maintain customer satisfaction and from my research, many others share the same opionion.  FMW has a fair and honest service department that I would never hesitate to reccomend.

Sincerely,

Scott

Wellesley, MA

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