Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

11/17/09

Dear Sir on 08-24- 09 i perchased a 2009 honda civic si sedan. it
was the first time in years that i felt good about buying a new car, your
staff was so nice and made the experience wonderful. I would like to say
that two of your people Francia Macias and Joshua McCarthy were just the
best, they made everything  a pleasure. I just wanted to thank you and let
you know what great assets you have in miss Macias and Mr Mc Carthy,again
thank you,ken.

10/31/09

I sent a note last week regarding an issue that occurred the last time we brought our vehicle in for service.  I was surprised and delighted to recieve a call the following business day asking for additional details and 24 hours later the issue was completely resolved – I have to say beyond my expectation of resolution.  We very much appreciate the attention this matter was given and wanted senior management to know that the gentlemen who I dealt with was courteous, empathetic and most of all, professional and I wanted to say Thank You vey much.  He is clearly an asset and an advocate for your business.

Joanne

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11/3/09

We were long time service customers as we own 2 Honda vehicles.  We brought one in for service on 9/25.  Part of that service was tire rotation.  My husband marked the tires so he could confirm the service was completed.  When they brought the car to him, he noticed the tires were not rotated.  He told your service manager, who said he would check.  He came back and told him it was completed.  It was obviously not completed and nothing my husband said convinced him otherwise.  My husband reluctantly paid the bill.  We consider this to be beyond bad service, we consider this both a safety issue and a fraud issue and feel you and your management team should be aware. 

Joanne

Mr. Chambers, I am writing to tell you that we just purchased our
fourth Honda, a result of the excellent customer service and the courteous,
respectful treatment that we have experienced at your Burlington facility
over the years.  We have been proud to refer many friends who have been
shown the same level of service.  Josh was our salesperson 3 years ago and
this time was very efficient at handling our loan closing and put his
personal touch on the transaction, as he always does.  Sergio was our
salesperson this time and just couldn’t be more knowledgeable, helpful and
personable.  Both Josh and Sergio are assets to your company and staff like
this goes a long way in preserving clients and in generating referral
business.  We are always happy to refer business based on the way we have
always been treated.

July 27, 2009

Dear Herb

I have just leased a new 2009 Porsche 911 Carerra 4S (122,000$) from your
Porsche Sales Manager,  Peter Wienstroer. I was all set to purchase either a
2010 Jaguar XKR or an Aston Martin DB9 but thought I should check out
Porsche first. Peter was terrific. I have never met a sales person more
knowledgeable about a product. I am an inventor and a Professor of
Mechanical Engineering at MIT and so like to understand in detail any
technology I am buying. Peter was able to answer even the most detailed
mechanical questions instantly and even knew the answers to my many
questions in metric units. He immediately realized that the new PDK gear box
in the 911 would be of great interest to me and indeed after a test drive
there was no way I could consider either a XKR or a DB9 with their old
“tiptronic” like transmissions. Peter is easily the most impressive car
sales person I have ever met. Good work for having someone of Peter’s
caliber on your staff.

Regards, Ian

6/17/09

I want to commend Drew Hill on solving my issue promptly and professionally.  I had a refund due to me for an unused extended warranty contract, and my prior contact was initially responsive but then the communication went cold.  Drew picked it up for me, solved the issue, and I had a check promptly in my hands.  Not only did he fix it, he called me back, several times, to let me know what was going on.   Please pass on my thanks to him.

Regards,

Pat

Dear Mr. Chambers:
I live in Burlington and have watchedthe Pasz-Weitz Porche/Audi dealership exchange ownership to you and have watched the construction of the new and beautiful new building in its construction.  I live close enough to walk to the new facility.
There is no doubt that it is a handsome addition to our town.

Shortly after your aquisition of the existing dealership, I wrote to you regarding traffic on South Bedford Street (the residential side opposite the Lahey Clinic).
The old ownership used the residential areas of South Bedford Street and Lexington Street as routes for service testing and sales.  Your Honda dealership is included.
You kept your word and I am grateful to you.  So greatful that I bought a Pontiac from you, at the Danvers facility!
As your business continues to grow, I am hopeful that you might encourage any new employees to be aware that residential areas of town already overwhelmed by traffic should be avoided for the safety of residence.

Best wishes
Ricky

In service, everyone is very courteous. I really appreciate how they vaccum my car, even with an oil change. I always recommend you to my coworkers in Burlington.

Dear Mr. Herb Chambers,

Sir, I don’t even know where to begin, because if I wrote down everything that I wanted to say, you would be reading this letter for days straight. I have never in my life been so pleased, actually overwhelmed, by the great service provided to my wife, Rebecca & I since 2006. From the first day forth, the highest level of professionalism was shown by your entire staff. I find myself at a lost for words, just trying to explain to you how happy we are, but I will do my best.

It all started from the time I picked up the phone to call your Audi Burlington Dealership to check on inventory of used Audi A4s [Side Note: left leasing a new 2007 A4 ] I still remember my first step into the dealership. The customer service that was awarded to my wife and I was something we had never experienced before or even expected. The entire staff was phenomenal, especially Vadim Makhlis. I no longer see him as a car salesman, but truly as a friend. The personal attention provided to us by Vadim, Bob from Service, and the rest of your staff at Audi Burlington, was the beginning of our lifetime of loyalty to Herb Chambers. They didn?t take the extra step in providing great service, they took a giant leap. I was so impressed that when I was in the market for a new 335i convertible, I asked Vadim where I should go and he referred me to Melissa Steffy at BMW of Boston.

Now the staff at Audi Burlington set a very high bar for the staff at BMW of Boston and just when I thought my experience at Audi Burlington could not be repeated, what a phenomenal job Melissa, Rob Gale, and the rest of the staff did in proving me wrong. When I first shook Rob?s hand, it was the beginning of a great friendship. I knew I would be getting my 335i from him no matter what. Melissa and Rob made my wife and I feel like we were family. I was definitely not an easy customer to deal with (sorry Rob) and put up a tough fight; asking probably 100 questions to which Rob was on point with every answer. The attention provided to me by your entire staff at BMW of Boston, made me feel like I was the most important customer there every time.

My wife & I currently reside in Attleboro, MA and in no way are Audi Burlington and BMW of Boston the closest dealerships to us for service. Yet we would never even think of taking our vehicles to any other service departments. We have been so happy from the customer service provided to us by both dealerships that we recommend everyone we know to Herb Chambers Dealerships. I rave about how great the service is so much, that sometimes I feel like I?m the one selling the car. So far every person we have sent your way, had nothing but great things to report back. I am proud to tell you that the great service your staff provided them has resulted in the sales of 2 used BMWs, 1 new Toyota, 1 new Dodge, and 1 new Hyundai.

I have only but one regret and that is not making the time to write this letter earlier. I truly hope you know what a wonderful staff you have and the great service they provide. I could never imagine going anywhere else. Rebecca & I truly thank you and your staff.

You Loyal Customers for Life,
Danish & Rebecca