Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

October 21, 2009

Dear Mr. Chambers,

I write this note to you to express my great appreciation of how I was
treated at your Toyota dealership in Auburn. To start with, I haven’t
written many notes, of this nature, along the way and I’ve never written to
a dealership.
My very positive impression, and subsequent great appreciation, starts with
salesperson Mr. Bryan Lavigne.
I found Mr. Lavigne to be professional, patient, honest and knowledgeable
salesperson who greatly listened to my every word and reacted in a manner
that truly reflected “the customer is #1″.
I could not be happier with him, your dealership in Auburn, the manager, Mr.
Chuck Wolfe and of course the price and truck I received.
I wanted you to know that each time I consider a new vehicle I will turn to
your dealership first. I will look to Mr. Lavigne first, of course, and feel
somewhat sorry for the person who interacts with me if it isn’t him…that
person has very big shoes to fill, in my opinion.
Please accept my thanks, and gratitude, and pass it to your employees as you
deem appropriate.
Also, please know that, from this point on, I will certainly talk your
Toyota dealership up in a very positive way to any/all I have the chance to
do so with.
Thank you very much, Mr. Chambers, and please thank Mr. Lavigne and Mr.
Wolfe for me as well. They made a great impression on me and made my truck
buying experience an example of how all interactions, between customers and
sales representatives, should be conducted.

Very well done!

Thank you.

Stephen