Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 11, 2009

Dear Mr. Chambers,
    After having a really poor experience at another Honda dealership where
we’d gone to to purchase a new car, my husband suggested that we try the
Herb Chambers Dealership in Seekonk.  We arrived there after work at 6:30 in
the evening and the salesmen were all very busy.  Someone greeted us at the
door and asked if anyone had tried to help us.  When we told him that no one
had, he said that he would send someone right over.
    Within moments, Bruce Stein arrived and offered to help.  Although I
suspect that he had already had a long busy day and probably had not eaten
since lunch, he patiently explained at lenght how the government was
processing Cash for Clunkers auto purchases.  He was calm, friendly, detail
oriented, professionally dressed and professional in his manner -
outstanding.  He made buying our new Honda Accord Ex-L a very pleasurable
experience!
    When it came to financing, it was about 9:00 PM and Tom Arsenian was
just a pleasure to work with as well.  He was smiling and welcoming as well
as very professional.  He affered us a panorama of services for our new car
and processed the paper work quickly and efficiently, again – outstanding!
    We felt that you should know that because of the treatment we received
by these two gentlemen, we would’t hesitate to recommend a Herb Chambers
Dealership to our extensive group of family and friends.
     Since we know that the polished approach to the public exhibited by
Mr. Stein and Mr. Arsenian come directly from the tone you expect from your
personnel, we’d like to thank you for a VERY nice experience.

    Best wishes for your continued success and thanks again,
    Nancy