Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

2/24/10

I bought/leased a 2010 Honda Pilot a few weeks ago from your Boston
dealership on Comm Ave.  I Talk with James Aiello on the phone a few times
about what I was looking for.  He told me to come in and that he would be
able to get me in the car I was looking at.  I got there and I met Keith
Banks and between James and Keith they made car buying the easiest I have
every had.  They made you feel very relaxed and there was no perssure to
buy.  I would go back to Herb Chamber and James/Keith and the whole staff at
Herb Chambers Honda Boston on my next car.  I have also told everyone I know
to go there for a car.

August 13, 2009

I’m ashamed to say that I never really take the time to write letters when I have good service, but after I saw this link on WBUR, I decided to write.
I have owned 3 Toyotas in the last 3 years, and have loved each of them. Part of what makes me so happy with them is the service that I receive at the Herb Chambers Toyota dealership in Boston.
Every person that I have ever dealt with in the service department has been very nice (great receptionists!), but I have to say that Eva Houde is really a star. She exemplifies what excellent service is all about. Even though I know from watching her work that she is very busy, she treats you like you are her only customer. She always remembers my name, asks about my kids- it’s remarkable in this day and age.
And equally important, she really pays attention to my car, calls as soon as the technicians report to her about what they’ve found, and keeps me informed every step of the way. Also, recently she went above and beyond in helping me get an extended warranty transferred over to my name, and I hadn’t even bought the car from you (sorry about that).
You are very lucky to have an employee like Eva Houde!
Thanks,
Laura
p.s. the parts guys are really good, too.

Dear Mr Chambers,
 This is my first web posting but the third time writing toyou to express my gratitude  for the extrodinary customer service provided to me by  service advisor Mark Ravin at the MINI of Boston dealership. I purchased my 2003 at your dealership and have found that  every encounter I have had with the Service Department and  Mark to be positive, professional and attentive to my every concern and question. Mark has to one of the most upbeat, positve, pleasent service providers I have ever dealt with. I know his job cannot be easy…dealing with the public on a daily basis can be stressful but  I have never seen him flustered or anyway other that very accomodating. Mark  always finds time to answer any and all questions and most importantly, I have come to totally trust his advice and recommendations. Unfortunately, my MINI  is somewhat of a lemon and for that reason. I have spent more time that the usual  customer dealing with problems. Nonetheless , I love the car and would not hesitate to purchase another from your dealership, in great part due to Mark  Ravin and the excellent care provided  by the Mini service department.
Sincere thanks,
Nancy

6/2/09

Wanted to express our appreciation and gratitude for the work of Service Mgr Joe Rondinelli.  He is the honest to god reason we purchased another Saab at Herb Chambers and he is the reason we bring it back to Herb Chambers comm ave rather than to a local Saab dealer in Norwood Mass.  Everyone at Herb Chambers has been very good, but the Joe has been the best we have experienced…knowledgeable, courteous and gets the work done on time and perfectly done….even if he has to take care of it himself(wipers,etc) My Saab is crucial to me in my line of business and Joe takes that into consideration every time I call.    My last visit 2 weeks ago I waited for the replacement of a tire and as I was sitting in the waiting room a conversation broke out about how nice and how competent Joe was in getting our work done. It was a Saturday and Joe was working the service desk by himself…in this day and age it is nice to know that some people still do it right….Ed

5/21/09

I just purchased my second BMW from Ahmed Jabrane at your Boston location. Although we live near an alternative dealership (we’re in Swampscott) we chose to travel to Ahmed when the lease expired on my X5. Ahmed personifies customer service. He is professional, personable and knowledgeable, answers his e-mail and his phone and treats every request like I purchased the most expensive auto in the dealership. I hate dealing with cars–Ahmed makes it as easy as it could possibly get.

Just wanted to give kudos when kudos are due. You’re lucky to have Ahmed.

Lori

5/22/09

Sir:

This is in follow up to a phone call I also made to your office yesterday.

I simply want to convey what a pleasurable experience I just had in the purchase of an extended warranty and dealings with Mr. Nate Piasta at your Boston Toyota location. I am usually the first to complain when things don?t go well but this is positive feedback…

Not being your customer and simply shopping around for best value for an extended Toyota warranty, I contact your Boston location. Before calling Nate, I went to the dealer were I purchased my car, called folks listed on Prius online Blogs and then called around to high volume dealers. Then, I spoke with Nate, who offered me an excellent price and made the entire transaction easy.

Just as FYI, based upon this experience, I will likely make the trip up to Boston when it comes time to purchase the 2010 Prius. What irks me is the many other dealers that even make cutomers haggle even when it come to selling a warranty?Nate made it simple by providing me a fair price and ability to purchase over the phone/fax.

Regards, Gary

4/27/09

I am writing to commend Herb Chambers Honda of Boston for a customer-friendly service policy.

I bought my past two Hondas there, and had a very good experience each time.

Service visits have been efficient and friendly.

A few years ago, the cable on the door to my gas tank broke, and HC fixed it under the warranty.

Recently, the cable broke again (through no abuse or misuse, clearly a defective part).

I brought the car in today to have it repaired. I received a quote of $220 to repair it. This didn’t sound right, since I had just had it fixed a few years ago and it was already broken again. I asked if HC could back this repair, since I am a loyal HC customer. I was told that HC would cover 75% of the cost of the repair, leaving me responsible for only 25%. This seemed fair to me, and now the repair has been done.

When I told a friend about this (she already knows what a good experience I had buying my last two cars from HC), she said she would buy her next car there.

Your willingness to work with your customers in order to make sure they are satisfied is what keeps me coming back, and recommending you to my friends.

Thank you.

Catherine